Addressing Performance Issues


How do you inform a staff member that she is not performing when she believes she is doing well and she is not receptive to the feedback given?


When addressing performance issues with employees who feel they are doing well, handling the situation with sensitivity and clarity is crucial.

Here are some steps you can follow:

Prepare specific examples: Gather evidence of the employee’s underperformance, such as missed deadlines, incomplete tasks, or quality issues. Concrete examples will help you explain the situation objectively.

Choose the right time and place: Find a private and comfortable setting for a one-on-one conversation with the employee. This will allow for open and honest communication.

Start with positive feedback: Begin the conversation by acknowledging the employee’s strengths and accomplishments. This will help to establish a positive tone and make them more receptive to feedback.

Provide clear and specific feedback: Present the specific instances of underperformance and explain why they are considered as such. Please focus on the impact their performance has on the team or the organisation as a whole.

Encourage self-reflection: Allow employees to share their perspectives. Ask open-ended questions to encourage self-reflection and gain insight into their perception of their performance.

Set clear expectations: Communicate your expectations for improvement and explain why it is necessary. Guide how the employee can enhance their performance and offer any necessary support or resources.

Develop an action plan: Collaborate with the employee to create an action plan outlining the steps they will take to improve their performance. Set achievable goals and establish a timeline for follow-up discussions.

Remember, it’s essential to approach the conversation with empathy and understanding. Offer support and emphasize your willingness to help them succeed.


When employees are not receptive to feedback given about their work performance?

It can be challenging when employees are not receptive to feedback, especially when they believe they are performing well. In such cases, it’s important to approach the situation calmly and professionally.

Here are a few suggestions:

Active listening: Allow employees the opportunity to express their thoughts and feelings. Listen attentively and validate their perspective, even if you don’t fully agree. This can help build trust and open the door for a more productive conversation.

Seek understanding: Ask open-ended questions to understand why the employee believes they are performing well. This allows you to gain insight into their perception and identify any gaps in their understanding of expectations.

Provide objective evidence: Present specific examples and data that support your feedback. This helps to establish a clear and objective basis for your assessment of their performance.

Focus on the impact: Emphasise the impact of their performance on the team, department, or organisation. Help the employee understand how their actions or lack thereof may be affecting others or hindering the achievement of goals.

Offer concrete suggestions for improvement: Provide actionable recommendations on how employees can enhance their performance. Offer training opportunities, mentoring, or additional resources to help them develop the necessary skills and competencies.

Follow up regularly: Schedule regular check-ins to monitor the employee’s progress and provide ongoing feedback. This demonstrates your commitment to their growth and development.

Document the conversation: Keep a record of the discussions, feedback provided, and any agreed-upon action plans. This documentation serves as a reference point for future conversations and performance evaluations.

If the employee continues to be resistant to feedback and shows no signs of improvement, it may be necessary to have a more formal performance management process in place.

This may involve involving HR or management in addressing the issue further.


Is addressing employee performance issues challenging?

Yes: 80.00%

Sometimes: 10.00%

Not Sure: 10.00%


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