Effective negotiation of a collective bargaining agreement requires a good understanding of the negotiating process


Singapore has enjoyed several decades of sustained industrial harmony, and this has become a key competitive advantage in attracting investment. Moving forward, management and unions/employees should work even more closely together to foster the synergistic partnership to achieve business excellence.

The relationship between management and employees is vital as it affects the attitude and morale of employees and their productivity. HR practitioners, managers and others whose duties include negotiating or implementing terms of a collective agreement need to know how terms are negotiated and the legal requirements. The effective negotiation of a collective bargaining agreement requires a good understanding of the negotiating process.

At the end of this one day workshop, you should be able to apply the skills gained when negotiating collective agreements in your organization.

Course Details: 


• Gaining knowledge of Industrial Relations and how to build good industrial relations harmony.

• Understanding the key issues of Collective Agreement Negotiation and how to create a conducive environment for Collective Bargaining.

• Resolving industrial relations dispute in an amicable manner.

• Partnering Union stewards as strategic business partners to achieving company goals.


1. Establishing the Pillars of Industrial Relations

2. Why Industrial Relations is important?

3. Understanding the historical background of Industrial Relations in Singapore

4. What are the factors contributing to Industrial Harmony and Disharmony?

5. Understanding the Code of Industrial Relations Practice

6. Establishing Industrial Relations Legal Framework

7. What is a Trade Union?

8. What is Freedom of Association?

9. Why there should be no discrimination against Trade Unions Members?

10. Why injuring or dismissing employees on account of industrial action is prohibited?

11. Establishing Trade Union Leadership

12. Identifying Types of Trade Union

13. What is the role of National Trade Union Congress?

14. Identifying the reasons for forming and joining Union.

15. What is a recognised Trade Union?

16. Establishing the Types of Union Membership

17. Outlining the Limited Representation of PMEs

18. Identifying Non-Negotiable Matters

19. Recognizing Wrongful Dismissal

20. What are Collective Bargaining and Collective Agreement?

22. Determining the Legal Requirements

23. Establishing Steps to Collective Agreement

24. Arbitration at Industrial Arbitration Court (IAC)

25. What is Industrial Action?

26. Which are the Essential Services?

27. Outlining the Preparation for Collective Agreement

28. Amendment to Collective Agreement

29. Understanding the Grievance Procedure

30. Case Studies

Who should attend

• HR practitioners

• Line managers.

• Supervisors and Executives.

• Those who are involved in building good industrial relations and negotiating or implementing a Collective Agreement.



Elsie Low is a HR Practitioner with over 25 years of experience. She has specific experience and strength in talent acquisition, human resource development, compensation and benefits development, payroll administration and management, talent management, employee communication and relations. She is a visionary and performance focused professional. Coupled with that, she has excellent business acumen with strong work ethics.

Elsie has worked in various multi-national and local SMEs and in different sectors such as manufacturing, electronics, construction, engineering and oil & gas. Her span of responsibility and experience are spent in various regional and leadership roles across different regions in ASEAN, Australia, China and Middle East.

Elsie graduated with a Bachelor Degree in Human Resource and a MBA in Finance. She also possesses the Certificate in Workplace Basics from Fairwork Commission Australia and an Advanced Certificate of Training and Assessment (ACTA).

She is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Administrative Details:

Scheduled Dates

• Date to be advised


• One day

• 9 am to 5:30 pm



A Certificate of Attendance will be awarded at the end of the course.



• S$ 650 for Community

• S$ 680 for Non-Subscribers


• PIC Claimable for Company Sponsored Participants.



• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


Past Participants:

Past Participants' Comments

Past Participant Organisations