This HR Certification is designed to train and certify participants who need to develop effective performance-management systems.


In today’s competitive business world, HR professionals are expected to support the business and line managers in evaluating employee performance, create a formal development plan and provide coaching in order to increase overall employee productivity.

This Certified Human Resources Specialist (PM) qualification course consists of six modules (6 days) and is designed to train and certify participants who need to develop effective performance-management systems.


(Face-to-face training with safe distancing and precautionary measures undertaken at our hotel venues which are certified SG Clean. We will continue to adopt a small class size for all our courses)

Course Details: 

Module 1 - Overview of Performance Management (1 day)

• Understanding the objectives of performance management.• Effective Performance Management Process (PMP).

• Performance management methodologies.

• Key stages in performance management.

• Creating performance standard.

• Developing a performance journal and performance plan.

Module 2 - Performance Appraisals (1 day)

• Performance appraisal systems.

• Balance Scorecard & 360 degree feedback.

• Conducting performance appraisal interviews.

• Structure of performance appraisal.

• Performance ratings.

• Rating errors and bias.

• Role of appraiser and appraise.

Module 3 - Goal Setting (1 day)

• Establishing measurable expectations.

• Setting performance/SMART objectives.

• Using Key Performance Indicators (KPIs).

• The goal setting process.

• Identifying and overcoming obstacles.

• Review the list of goals.

• Measuring goal achievement.


Module 4 - Coaching and Feedback (1 day)

• Coaching and Motivating.

• Collecting performance information.

• Preparation for coaching sessions.

• The coaching process.

• Coaching Vs Progressive Discipline.

• Coach for performance.

• Providing constructive feedback.

Module 5 - Employee Development (1 day)

• Building an employee development plan.

• Essential of an employee development plan.

• Planning for an employee development program.

• The employee development plan process.

• Steps in creating employee development plans.

• Implementing an employee development program.

Module 6 - Measuring Performance (1 day)

• Measuring and monitoring, reviewing performance.

• Performance measurement process.

• Steps for measuring performance.

• Using performance measurement tools.

• Implementing a performance measurement system.

• Competency and Performance.

• Motivation and rewards for achievement.


As this CHRS (PM) course covers the major elements of the Performance Management function and it is skill based, participants will be certified as a Human Resource Specialist (Performance Management) upon successful completion of the course.

During this course, participants will learn to set performance goals, conducting effective performance appraisal interviews, providing coaching and feedback, measuring employee performance and creating employee development plans.


Who should attend

Human Resource Executives and Managers who are involved in the performance management for at least two years for their organization.
Those without the prerequisite experience must possess the HRSINGAPORE® Certified Human Resource Administrator (CHRA) qualification.

Our Trainers

Decades of experience in local and regional HR practices and expert knowledge in labour laws.


Adrian Wong has more than 25 years of experience as a Senior Regional HR Professional with many years of experience in diverse industries especially manufacturing, food and beverage, FMCG, Supply Chain, freight and logistics, consultancy and Information, education, financial ratings and research sectors.

Adrian has worked as the Corporate HR Director, Asia Pacific for McGraw Hill Companies, Vice-President HR for EGL Asia Pacific Holdings Company Pte Ltd, Vice-President HR International Division for Japfa International Pte Ltd, Regional HR and Quality Director, Exel Way & QSHE Director for MSAS/Exel/DHL, Personnel Manager for Motorola Electronics and General Motors.

He covers more than 12 countries in Asia Pacific from India to Japan, China and down south to New Zealand. He led HR teams in different countries reporting to him and covered the full spectrum of HR activities: talent acquisition, total rewards, training and development including change management, HR Operations and benefits for the region. His experience covers a number of Mergers and Acquisitions, takeovers, HR workforce restructuring, corporate social responsibility, HR Outsourcing, Employee communications, Industrial and Union negotiation, etc. His training experience includes Corporate Internal Trainer for Management Leadership Programs, leadership programs for First Line managers, Business Development programs, leadership transition programs.

While he was with the Supply Chain Industry, he has responsibility over Quality, Safety and Environment covering Asia pacific countries and directs ISO Quality certification programs, 1800 safety management and 1400 Environment programs for the group. He also developed the leadership management program jointly with NUS Business Management School for young leaders and covered the Exel Way launch for Asia.

Adrian is a certified DISC and DDI facilitator and was also a part time lecturer for an Australian University for its Bachelor and Masters programs (International Human Resource Management Modules) and a local Institute for its Human Resource Management, Training & Development and Strategic Management programs.

Adrian possesses a Masters of Business Administration (MBA) and a Masters of Arts in Human Development. He also possesses Diplomas in Management Consultancy, Marketing, Industrial Management, Human Resource, Quality and Production Engineering.

Adrian has successfully completed the Advanced Certificate in Training and Assessment (ACTA). He is currently one of the trainers for HRSINGAPORE's HR Certification Courses.


Arnold Chan has over 20 years of organization development critical experiences while working at three global organisations with a strong Pan Asia presence. He has led several strategic initiatives ranging from balanced scorecard performance management system and regional competency development framework to talent management programmes in this region.

While at Standard Chartered Bank, he was a lead facilitator for their global future leaders programme. As a certified Gallup strengths coach he engaged senior managers and high potentials to help them discover their signature themes and align them to business priorities. Arnold was instrumental in spearheading key HR programmes aligned to the Business Excellence framework that led Standard Chartered Bank to achieve the prestigious Asia Human Capital Award for Talent Management.

At DBS Bank, Arnold led the HR balanced scorecard implementation, delivered performance coaching and review workshops for Vice Presidents and senior managers across the Group. Prior to this, he was the Fuji Xerox country representative and HR working committee leader in developing the Asia Pacific Competency Development System. Arnold also revised the performance appraisal system at Fuji Xerox Singapore to meet the People Developer Standard. As a result Fuji Xerox was accorded 6 stars in the People Developer Standard award.

His management exposures spanned across industries. From the public to the private sector and from global financial institutions to multinational corporations. Besides Singapore, he has developed executives from USA, India, Hong Kong, China, Korea, Vietnam, Malaysia and Indonesia.

Arnold holds an MBA and a BBA with Distinction and he is also a Certified Strengths Coach. He is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Bernard Tay has over 20 years experience in human resource development and management in both private and public sector experience. He has worked as a regional manager in renowned American and Japanese global conglomerate. He has gained both local and international experience, having working for diversified industries ranging from banking, aviation, telecommunication, education, electronics, and energy to medical sector. He has also worked in USA where he focused on staffing and organisational development.

Bernard has extensive experience conducting human resource management and development programmes to local and international participants from different organisations. He has acquired working knowledge and experience in developing employee handbook, job analysis, job evaluation, job description and design, employee orientation and organisational downsizing. In addition he has been a Senior Assessor for Singapore Quality Award and People Excellence.

Bernard graduated with a Bachelor of Arts majoring in Economics and an Upper Honours degree in Sociology from National University of Singapore (NUS) and subsequently obtained his Masters Degree in Education and Human Development from George Washington University, USA. He is also a certified Advanced Certificate Training and Assessment (ACTA) trainer.


Elsie Low is a HR Practitioner with over 25 years of experience. She has specific experience and strength in talent acquisition, human resource development, compensation and benefits development, payroll administration and management, talent management, employee communication and relations. She is a visionary and performance focused professional. Coupled with that, she has excellent business acumen with strong work ethics.

Elsie has worked in various multi-national and local SMEs and in different sectors such as manufacturing, electronics, construction, engineering and oil & gas. Her span of responsibility and experience are spent in various regional and leadership roles across different regions in ASEAN, Australia, China and Middle East.

Elsie graduated with a Bachelor Degree in Human Resource and a MBA in Finance. She also possesses the Certificate in Workplace Basics from Fairwork Commission Australia and an Advanced Certificate of Training and Assessment (ACTA).

She is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Susan Fong brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans across industries like telecommunications, market research, information technology and healthcare. She was holding managerial positions in various organisations and her last position was Senior Manager, Learning and Development, in a local large organisation.

Susan conducts various programmes, ranging from personal development to leadership. She has conducted programmes on Leadership Development, Competency-Based Interview and teambuilding. She is also certified as a DISC Behavioural Consultant, NLP Practitioner and WSQ-ESS programme facilitator.

Having been in the role of a Senior Human Resource Practitioner with management responsibilities, Susan has leadership and facilitation experience. As such, she is able to share and impart her knowledge and experience in areas like interviewing skills, performance management and people management. She has conducted numerous training sessions for organisations such as ACNielsen Research, Tan Tock Seng Hospital, Parkway Health, Starhub, Sanmina-SCI, John Wiley and Sons, NTUC First Campus, DTZ, Jurong Port and more.

Her passion lies in being able to contribute to improving the competencies of her participants through interactive sessions. She firmly believes that competent people make a big and positive difference to the organisation. Susan is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Susan holds a Bachelor of Business in Business Administration (Distinction Award) and also a Graduate Diploma in Personnel Management (Bronze Award). She is also certified in Advanced Certificate in Training and Assessment (ACTA).

Administrative Details:

Scheduled Dates

• Date to be advised

Duration / Venue

• Six days

• 9 am to 5.30 pm

• Hotel seminar room


Certification will be awarded upon successfully completion of all the modules and passing of all Competency-Based Assessments. And those who are successful are entitled to use the designatory title "CHRS® (Performance Management)" after their names.

Course Fee

• S$ 2,680 for Community

• S$ 2,880 for others

• Instalment Payment Scheme is Available for Self-Sponsored


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

Past Participant Organizations