Learn how to conduct effective workplace investigations. Explore best practices, procedures, and tips for fair and thorough inquiries.


When an employee makes an informal or formal complaint, the employer should take immediate steps to stop the alleged conflict, protect involved parties and begin investigations.

Under many laws, employers are legally obligated to investigate complaints (harassment, discrimination, retaliation, misconduct, wrongdoings, safety and ethical) in a timely manner. In addition, any appropriate corrective action is required to be taken by the employer to ensure illegal actions and behavior’s cease immediately.

Responsiveness to a complaint and an investigation will not only yield the best information and evidence, but it will also enhance both the investigators and the employer’s credibility. Investigations can help the organization identify and resolve internal problems before they become widespread.

Given that every complaint has the potential to become a legal matter, employers should investigate every case in a manner in which it can be presented to a court of law, if necessary. As potentially disruptive as investigations can be, they must be prompt, thorough and effective to ensure everyone’s protection. Proper steps should be taken as soon as the employer receives a verbal or written complaint.

Course Details: 


• How to start an Investigations?

• What are the key points to note to when investigations are conducted and the follow up?

• The ethical and Legal requirements when work place incidents take place

• What are the key points to note when conducting investigations with confidence?

• Handling senior and junior employees and confidential information

• Dealing with senior management and legal issues, including report writing


1. Selecting the Investigation Process on Work Place Incidents

2. Creating a Plan for the Investigation Process and the Process Flow

3. Developing Interview Questions and the Methodology of approach

4. Conducting the Interviews and Key Points to Note

5. Key Points to Note When Making a Decision and the reasons behind it

6. Closure of Investigation and Preparing the Draft Report

7. Develop Written Summary Investigation Results and its Objectives

8. Presenting the Report to Management and Presentation

9. Decision and Seeking Legal Advice

Who should attend

• HR Executives; HR Supervisors; HR Managers and other professionals involved in HR work including Senior Managers



• Presentation

• Exercises

• Case studies

• Discussion


David Shanmugam has many years of legal experience in the private sector and is currently working as an in-house Legal Counsel for a local company.

Over the years, he has conducted legal training for the corporate sector on the various practical legal issues facing the corporate field and has lectured for many training institutions on business and company law. His forte lies in the field of corporate and commercial drafting of contracts, including company matters.

David holds a Bachelor of Law Degree and a Master of Business Degree.

Administrative Details:

Scheduled Dates

• 12 July 2024  (Face-to-Face)  (3rd Run)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Hotel seminar room


A Certificate of Attendance will be awarded at the end of the course.


Course Fee

• S$ 675.80 w/GST (S$620.00) for Community/Corporate

• S$ 708.50 w/GST (S$650.00) for Non-Subscriber


Grants/Subsidies/SkillsFuture Credit are not applicable.


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

Past Participant Organisations

• Gladiolus Place

• Hitachi Asia Ltd

• Intertek Testing Services (Singapore) Pte Ltd

• Methodist Welfare Services

• Sree Narayana Mission (Singapore)