Good knowledge of the legal requirements for grievance and disciplinary handling, establishes grievance and discipline procedures, conduct grievance and discipline meeting, identify and minimize grievances.


In the War for Talent in creating a high performance organization, employee must be engaged, committed, involved and motivated. However with rapid changes in market forces couple with changes in company policies and procedures, employee may feel that they are not properly treated or consulted resulting in feeling of injustice. If this grievance is not detected and surface, the aggrieved employee may keep it to himself. This will lead to low morale, poor work performance, bad attitude and resignation. If such individual grievance is unresolved, it may result in a group grievance and affect excellent service or operational delivery. Occasionally, the employee may commit misconduct and this will result in disciplinary action.

This workshop provides participants with a good knowledge of the legal requirements for grievance and disciplinary handling, establishes grievance and discipline procedures, conduct grievance and discipline meeting, identify and minimize grievances.

Course Details: 


• The legal requirement involved in Grievances, Discipline and Dismissal processes.

• Managing grievances and disciplinary situations in a timely and effective manner.

• Adopting effective questioning techniques and active listening.

• Distinctions between a minor infringement, a major infringement and gross misconduct.

• Understanding the progressive disciplinary action process.


• Handling Grievance and Disciplinary Situations.

• Understanding the Factors Impacting Grievance Handling.

• Minimize and Validate Grievances.

• Implementing Grievances and Disciplinary policies and procedures.

• Identify Factors that affect Grievance Handling.

• Define Misconduct and Discipline.

• Understanding the difference between Termination and Dismissal.

• Comply with the Legal Requirements on Termination and Dismissal.

• Understanding different types of Termination.

• What is Discipline?

• Preparing for a Disciplinary Hearing.

• Apply the principle of Hot Stove Rule, Progressive Disciplinary Action and the Rules of Natural Justice.

• What is Counseling?

• Understanding the difference between Coaching and Mentoring.

• Why Have a Code of Conduct?

• Define Minor, Major and Gross Misconduct.

• Define Code of Conduct and Code of Ethics.

• Establish Disciplinary Matrix and Framework.

• Establish Checklist for Disciplinary Action.

• Prepare and Conduct the Termination Meeting.

• Conduct Investigation and Establish Board of Disciplinary Inquiry.

Who should attend

• HR Personnel, Line Managers and Supervisors involved in people management, counselling, change processes and managing interpersonal relationships within their organization.


Elsie_LowElsie Low is a HR Practitioner with over 25 years of experience. She has specific experience and strength in talent acquisition, human resource development, compensation and benefits development, payroll administration and management, talent management, employee communication and relations. She is a visionary and performance focused professional. Coupled with that, she has excellent business acumen with strong work ethics.

Elsie has worked in various multi-national and local SMEs and in different sectors such as manufacturing, electronics, construction, engineering and oil & gas. Her span of responsibility and experience are spent in various regional and leadership roles across different regions in ASEAN, Australia, China and Middle East.

Elsie graduated with a Bachelor Degree in Human Resource and a MBA in Finance. She is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Administrative Details:

Scheduled Dates

• 4 April 2018 - 22nd Run - Confirmed


• One day

• 9 am to 5:30 pm


A Certificate of Attendance will be awarded at the end of the course.


• S$ 650 for Community

• S$ 680 for Non-Subscribers


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


Past Participants:

Past Participants' Comments

• "Trainer is knowledgeable and I enjoyed this session tremendously!" - Irene Soh, Supreme Court


• "Every topic is useful, especially Discipline." - Kym Ko, Nagase Singapore (Pte) Ltd


• "Concepts are detailed and actual cases are discussed to enhance understanding of subject matter." - Tan Wei Ling, AETOS Security Management Pte Ltd

Past Participant Organisations

• Abbott Laboratories, ADK Maritime, Advanced Micro Devices, AETOS Security Management, Agency for Integrated Care, Agency for Science, Technology & Research, Alexandra Hospital, Architects Team 3, Asahi Kasei Plastics, Asia Pacific Breweries (Singapore).

• Bank of Communications, Barclays Capital Services, Berg Propulsion Production, Bilcare, Bioskin, Bishan-Toa Payoh Town Council, BLL's Transportation and Trading, BMW Asia, BP Singapore, British American Tobacco Singapore, Brother International Singapore, Bridgestone Tyre Sales Singapore.

• Cameron (Singapore), Capital Dynamics, CapitaLand Commercial & Integrated Development, Centillion Environment & Recycling, Centre for Strategic Infocomm Technologies, Certis Cisco Aviation Security, Certis CISCO Security, Chevron Oronite, Citco Fund Services (Singapore), City Developments, Civil Aviation Authority of Singapore, Club Med Asia S.A
Cluster A, Singapore Prison Service, CNOOC SES, Convergys Singapore, Copper Development Centre - Southeast Asia, Courts (Singapore), CPG Corporation, Credit Counselling Singapore Society, CYC International, Cycle & Carriage.

• Deep Sea Supply Management (Singapore), Defence Science & Technology Agency, Deloitte & Touche, Department of Transport Abu Dhabi UAE, Docomo interTouch, DSO National Laboratories.

• ECO Industrial Environmental Engineering, Economic Development Board, EMO, Eng Lee Engineering.

• Far East Management, Federal Express, Flextronics Plastics, FNCC Coca-Cola (Singapore).

• GE Plastics, German European School Association Singapore, Gimmill Industrial, Global Ariel, Global Tender Barges, Goodrich Aerostructures Service Center-Asia, Grace Orchard School, Gucci Singapore.

• Hai Leck Engineering, Halliburton Far East, HDB, Health Sciences Authority, Hilton International Asia Pacific, Hitachi Global Storage, Hong Seh Motors, Hoo Huat Engineering, HPB, HSBC Private Bank (Suisse) SA, Hwa Chong Institution.

• ICA, ICBC, IE Singapore, Indonesia Deposit Insurance Corporation /Lembaga Penjamin Simpanan, Informa Regional Finance - Asia, Inland Revenue Authority of Singapore, Institute of Bioengineering and Nanotechnology, Institute of Mental Health, Institute of Microelectronics, Institute of Technical Education (ITE College West), InterContinental, Intertek Testing. 

• Jett8 Airlines Cargo, JP Morgan Chase, JPMC, JT International Tobacco Services (S), Jumbo Group of Restaurants.

• Kelvin Chia Partnership, Keppel Fels, Keppel Shipyard, Keppel Singmarine, Kernel Oil, Kester Components.

• Learning Vision International, Le-Gardien, Lloyd Wise, Luxasia. 

• M Hotel Singapore, Maritime and Port Authority of Singapore, MAS, Master Contract Services, Matco Asia, McDonald's Restaurants, Merrill Lynch Global Services, Medtronic Singapore Operations, MHE-Demag, MICA, Micron Semiconductor, Millennium & Copthorne Intl Ltd-Orchard Hotel Spore, MINDEF/SAF HRSC, Ministry of Community Development, Youth & Sports, Ministry of Defence, Ministry of Education, Ministry of Finance, Mitsui & Co. (Asia Pacific), MSIG Insurance (Singapore), Murray International Metals.

• Nagase Singapore, Nanyang Technological University, National Environment Agency, National Institute of Education, National Parks Board, National University of Singapore, NCS, New Park Hotel, Nordic Flow Control, NP Foods, NTUC First Campus Co-operative, NTUC Income, NTUC Fairprice Co-operative.

• Oiltanking Asia Pacific, Omega Integration, One Marina Property Services, Onn Wah Precision Engineering, Optibelt Asia Pacific, Orchard Hotel Singapore.

• Parkway Group Healthcare, Parkway Hospitals Singapore, PCI, Performance Motors, Perstorp Singapore, Petrojaya Marine, Pfizer Asia Pacific, Phillip Wain International (S), Phillips 66 International Trading, PMO, Prima Food, Prison Staff Training School @ Home Team Academy, PSA Corporation, PT. Bank Negara Indonesia (Persero) Tbk. 

• Radlink Diagnostic Imaging, Republic Polytechnic, Rentokil Initial Singapore, Riche Monde, Robert Bosch (SEA), Royal Bank of Canada, Royal Brunei Airline, RSI Engineering.

• Santa Fe Relocation Services (S), SAS, Schwabe Pharma Asia Pacific, Seagate, Sembas (Asia) Trading, Senoko Power, Sentosa Leisure Management, Shell Eastern Petroleum, Shimizu Corporation, Siemens, Singapore Aero Engine Services, Singapore Assoc for Mental Health, Singapore Association for the Deaf, Singapore Dental Council, Singapore Land Authority, Singapore Management University, Singapore Institute of Management, Singapore Medical Council, Singapore Oxygen Air Liquide, Singapore Polytechnic, Singapore Pools, Singapore Prison, Singapore Sports Council, Singapore Tourism Board, SMC Pneumatics (SEA), Solectron, Sony Electronics Asia Pacific, Sourcegate Technologies, St Joseph's Home, Standard Chartered Bank, Standard Form, Star Cruises, Steris Singapore, Sun Ace Kakoh, Sunflower International Hospitality Services, Sunward Pharmaceutical, Supreme Court (Judiciary), Swets Information Services, Swissotel Merchant Court Singapore, Systems on Silicon Manufacturing Company.

• Tan Tock Seng Hospital, Tanaka Electronics Singapore, Tanglin Corporation, Tara Enterprise, Teijin Polycarbonate Singapore, Teleplan Service Solutions Asia BV, Temasek Polytechnic, Ten Cate Enbi, The American Club, The Asia Life Assurance Society, The Fullerton Hotel Singapore / Precious Treasure, The GMP Group, The Royal Bank of Scotland N.V, TNT Express Worldwide (S), Toppan Forms, Trafigura, Tri-Net Logistics (Asia), Tung Lok Millennium.

• United World College of South East Asia,

• Watsons Personal Care Store, WD Media (Singapore), Western Bulk, West UC Singapore, Whatman, Wieland Metals Singapore, Wing Tai Holdings, Woh Hup, World Courier Singapore, Wyeth Nutritionals. 

• Yayasan MENDAKI, Yongnam Engineering & Construction.