HR counselling can benefit a company in the aspect of reducing healthcare costs, and absenteeism, and helping to retain good employees.


One of the important tasks of Human Resource professionals involves giving support to fellow employees. Specific counselling skills are required for Human Resource Management professionals for sorting out the issues among employees and clients.

Counselling can be beneficial to both employers and employees. For employers, they will have happier and more fulfilled employees which will lead to higher productivity within the company. Employees will also benefit because counselling can help them with their personal and professional lives as well as make the work environment a better place.

Counselling helps the employees to come out from their problems, gives a new way to deal with the problems and shows how much the employer cares for the employee. Employee counselling can benefit a company in the aspect of reducing healthcare costs, and absenteeism, and helping to retain good employees.

Course Details: 


• Understand what is HR Counselling and how it helps to increase employees’ productivity and confidence at

• Develop the necessary Counselling

• Understand common employee problems and how counselling can help to deal with.

• Apply counselling skills at the

• Understand ethics & emerging issues in

• Know when to seek external professional help.


1. What is Counselling?


2. The core conditions of HR Counselling

• Empathy
• What is unconditional positive regard?


3. Developing & building a helping relationship

• Act as a helper
• The importance of setting boundaries
• What are the barriers to effective support?


4. HR Counselling skills

• Conducting the counselling process.
• Active listening such as paraphrasing and the use of questions
• What is Non-verbal communication?
• When & how to give advice?
• How to end a counselling session appropriately?
• Maintaining confidentiality
• Counselling tools


5. Workplace Problems

• Common workplace issues
• Identifying and analyzing problems


6. Identifying Mental Health in the Work Place

• Referrals
• Self-care
• Indicators and symptoms of mental health


7. How personal profiling can help to understand a person’s personality

8. Employee’s Counselling Clinique & Discipline

9. Employee Counselling Documentation

Who should attend

• HR Executives and HR Managers who need to develop the skills of supporting their company employees.



• Presentation
• Case studies
• Discussion
• Role Play (where time permit and applicable)


Benefits of Attending This Course

At the end of the course you will be able to:

• Identify the qualities and behaviours of an effective HR Counsellor

• Understand the types of counselling and their underpinning

• Develop the skills required to be a good HR Counsellor and establishing a positive support

• Be aware of the barriers to effective

• Understand your limitations and importance of boundaries in counselling and when & where to seek help.

• Improve your active listening skills such as a paraphrasing and questioning

• Learn how to deliver advice in a way that respect your colleague

• Escalate the significance of effective self-care strategies when supporting colleagues in the workplace


Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented, and coached several action programs that were necessary in the development of a learning culture within the organization and beyond. In 2003, Michael was selected by the industry to become one of the Executive Committee Members representing the Singapore hospitality industry to provide value-added initiatives and plans to the local government in enhancing the skills and value of the local workforce. He is active in helping the community, especially those unemployed and in poverty to reskill them and bring them back to the workforce.

In recent years Michael worked in China for Marriott to open new properties and some of its flagship hotels. Michael also worked for the Society of Petroleum Engineers in Malaysia as their Asia Pacific Director of Operations responsible for organizing and managing industry-related MICE activities. During his tenure, he has also developed good relationships with key stakeholders and decision-makers in many national oil companies and international oil and gas corporations. Michael also worked as an independent consultant handling several pre-opening and restructuring projects. This includes assisting the GM in opening the first Wyndham flagship hotel in Singapore; working as an interim General Manager to open an exclusive club for arts & culture professionals in Guangzhou; developing and implement a comprehensive strategic Customer Service Excellence Program for United Overseas Bank in China as well as providing professional HR service & consultation to the new rebranded Hotel Jen in Singapore.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management, Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is a registered Practicing Management Consultant (PMC), a recognized SkillsFuture Mentor for SMEs in Singapore and also a Certified Senior Professional with IHRP Singapore.

Administrative Details:

Scheduled Dates

• 28 June 2024  (Face-to-Face)  (3rd Run)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Hotel seminar room


A Certificate of Attendance will be awarded at the end of the course.


• S$ 675.80 w/GST (S$620.00) for Community

• S$ 708.50 w/GST (S$650.00) for Non-Subscriber


Grants/Subsidies/SkillsFuture Credit are not applicable.


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

• "Trainer used real life experiences!" - Nurasyikin Shalleh

Past Participant Organisations

• Audi Singapore Pte Ltd

• Mapletree Investments Pte Ltd

• Samudera Shipping Line Ltd, Singapore Indian Development Association, Singapore Thong Chai Medical Institution, Sumitomo Chemical Asia Pte Ltd

• Universitas Islam Indonesia