The HR function is at the forefront when it comes to employee grievances and personal issues of employees. The traditional role of HR was perceived largely as a function that drives the recruitment and onboarding activities. But over a period of time the role has evolved, and HR professionals are often seen as workplace counsellors. Increasingly, more and more HR practitioners are learning counselling skills which can help better engage with the employees who have problems.

The counselling process is all about giving a safe and confidential platform to employees where they can talk about their issues that not allowing them to perform to the best of their abilities or skills. Organizations are emphasizing on de-stressed employees in order to boost productivity. Counselling also helps employees to maintain a healthy work life balance.


(Face-to-face training with safe distancing and precautionary measures undertaken at our hotel venues which are certified SG Clean. We will continue to adopt a small class size for all our courses)

Course Details: 


• Increase the productivity of employees and their confidence about the work

• Help employees and show how much the organization cares for them

• Understand common employee problems

• Develop basic counselling skills

• Apply counselling skills in the workplace

• Know when to seek external professional help


1. Counselling Philosophies

• Person centered therapy
• Cognitive behavioral therapy
• Psychodynamic therapy


2. Workplace Problems

• Common workplace issues
• Identifying and analyzing problems


3. The Core Conditions of Counselling

• Empathy
• What is unconditional positive regard?
• What is congruence theory?


4. Developing & Building a Helping Relationship

• Act as a helper
• The importance of setting boundaries
• What are the barriers to effective support?


5. Developing Effective Counselling Skills

• Active listening such as paraphrasing and the use of questions
• What is Non-verbal communication?
• When & how to give advice?
• How to end a counselling session appropriately?
• Counselling tools


6. Identifying Mental Health in the Work Place

• Work place mental health issues
• Indicators and symptoms of mental health
• Mental health and productivity
• Self-care
• Referrals

Who should attend

• HR Officers, HR Executives, HR Managers and People Managers



• Presentation
• Case studies
• Discussion
• Role Play


Benefits of Attending This Course

At the end of the course you will be able to:

• Identify the qualities and behaviours of an effective HR counsellor

• Understand the types of counselling and their underpinning philosophies

• Develop the skills required to be a good HR Counsellor and establishing a positive support relationship

• Be aware of the barriers to effective counselling

• Understand your limitations and importance of boundaries in counselling and when & where to seek help

• Improve your active listening skills such as a paraphrasing and questioning

• Learn how to deliver advice in a way that respect your colleague

• Escalate the significance of effective self-care strategies when supporting colleagues in the workplace


Michael Giam

Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary in the development of a learning culture within the organization and beyond. In 2003, Michael was selected by the industry to become one of the Executive Committee Members representing the Singapore hospitality industry to provide value-added initiatives and plans to the local government in enhancing the skills and value of the local workforce. He is active in helping the community, especially those unemployed and in poverty to reskill them and bring them back to the workforce.

In recent years Michael worked in China for Marriott to open new properties and some of its flagship hotels. Michael also worked for the Society of Petroleum Engineers in Malaysia as their Asia Pacific Director of Operations responsible for organizing and managing industry-related MICE activities. In his tenure, he has also developed good relationship with key stakeholders and decision makers in many national oil companies and international oil and gas corporations. Michael also worked as an independent consultant handling several pre-opening and restructuring projects. This include assisting the GM in opening the first Wyndham flagship hotel in Singapore; worked as an interim General Manager to open an exclusive club for arts & culture professionals in Guangzhou; developed and implement a comprehensive strategic Customer Service Excellence Program for United Overseas Bank in China as well as providing professional HR service & consultation to the new rebranded Hotel Jen in Singapore.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management, Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is a registered Practicing Management Consultant (PMC), a recognized SkillsFuture Mentor for SMEs in Singapore and also a Certified Senior Professional with IHRP Singapore.

Administrative Details:

Scheduled Dates

•  Date to be advised  (1st Run)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Hotel seminar room


A Certificate of Attendance will be awarded at the end of the course.


• S$ 550 for Community

• S$ 580 for Non-Subscribers


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

Past Participant Organisations