Communication is intrinsic to the work of any employee

Introduction

Internal communication is so embedded in our role as HR practitioners that we are not aware of it. Yet, it forms the core element for us to be effective and is a critical aspect of employee engagement, which promotes better performance, employee retention and well-being.

The paradox of internal communication is that it is both simple and complex. We are involved in several activities that require direct and indirect employee communication: recruitment, orientation, policies, benefits, compensation, performance management, retirement, leaving the organisation, layoffs, change and crisis management.

Perhaps because communication takes place so naturally, we often fail to consider the process of communication as seriously as we should. Consequently, we often fail to communicate with employees effectively.

It is hoped that this workshop will help to elicit this backdrop of our work as HR practitioners, and perhaps re-kindle this element of the HR function to the extent that we can use it consciously in our day-to-day work and in times of change and crisis at our work place.

As part of the learning outcome, this workshop should enable us to recognise the importance of employee engagement in building relationships that support collaboration, and foster trust and commitment in our employees, and that one of the ways to achieve this is through our effective internal communication with our employees.

Course Details: 

Objectives

In this one day workshop, we hope that you would be well equipped to:

• Recognise the multiple roles of HR that require HR communication;

• Apply the principles and rules of HR communication in different workplace circumstances;

• Develop an effective HR communication plan;

• Select types of tools and channels for effective HR communication;

• Recognise barriers to effective HR communication;

• Manage confidentiality in HR communication; and

• Apply Emotional Intelligence (IEQ) in effective HR communication.

Who should attend

• HR Managers.

• Administrators.

• Those training to be in HR profession.

 

Methodology

To anchor the learning behaviour, the workshop incorporates:

• Applicable industry examples

• Interactive exercises and role plays

• Case study

• Videos

 

Outline

• Building blocks of communication

• Types of communication in an organisation

• Internal communication channels

• Goals of internal communication

• What is HR communication?

• Objectives and benefits of effective HR communication

• Communication as key enabler in 4 HR functions

• The cycle of HR communication

• HR communication principles and values

• Studies on HR communication

• Challenges in HR communication

• Barriers to HR communication

• Effective employment engagement

• Forms of HR communication

• HR communication plan

• The ACCA HR Communication Model

• Message matrix

• Non-verbal communication

• Emotional intelligence (EQ) in effective HR communication

• Communicationitis

• Confidentiality in HR communication and processes

• HR communication during change, layoff and crisis

Benefits of Attending This Course

• Refresher strategic approach to employee communication that will further hone existing skills for HR practitioners.

• Facilitate HR practitioners in understanding how to go beyond the legal thinking and to come up with a more strategic approach of considering the receiver (aka as employees and employers) of information as a customer and design communication for them, be understood and interested in what is being said.

What questions this training programme provides answers to:

• What is a HR communication plan? Is there a need for it?

• How do I engage employees via HR communication?

• How to communicate to employees about change and crisis?

• What are the communication tips that will make me an effective HR practitioner?

• How to strike that balance between employee and employer needs via internal communication?

• How to respond and handle feedback to employees and employers?

• How do I apply EQ to effective employee communication?

• How do I write simple but clear messages for employee communication?

• Why do I have to keep answering the same benefit questions over and over again?

• How do I increase participation during my information-sharing sessions?

• Why don’t employees pay attention to HR communication?

Trainer

Lim Lie Tjing is an engaging & creative trainer with extensive HR experience within the public and private sector.

Over the past 20 years, she has held senior HR roles for the multinational corporations as well as startups in Singapore (6 years), academia in Hong Kong (6 years) and public/statutory sector in Singapore (8 years). In 2012, she transitioned from her Director role in Singapore National Research Foundation to a Trainer role in HRSINGAPORE to pursue her passion in talent development via coaching and learning. Her breadth of experience enables her to share best practice within and between different sectors.

As a qualified Trainer and Facilitator, Lie Tjing sees her role as a sounding board and a thinking companion on her trainees’ journey towards further self-awareness and developmental change, whilst adapting to their individual/team’s needs. On this journey, she endeavours to create a supportive and safe environment to allow them to ‘grasp the nettle’ and experiment with new mindsets and behaviours. She has been known in the HR fraternity to challenge while establishing supportive and honest relationships with people whom she works with.

Lie Tjing holds a Masters in Science in Social Research and Social Policy (Oxford University, UK), and Bachelor in Psychology and Social Work (McMaster University, Canada). She also possess a Certificate in Language Teaching for Adults (CELTA) from the University of Cambridge, UK and an Advanced Certificate in Training and Assessment (ACTA).

Administrative Details:

Scheduled Dates

• 5 December 2018  (6th Run)

Duration

• One day

• 9 am to 5.30 pm

Certification

A Certificate of Attendance will be awarded at the end of the course.

 

Cost

• S$ 650 for Community

• S$ 680 for Non-Subscribers

Funding

• Skills Connect WDA Reference CRS-N-0031088.

• Skills Future Credit for Self-Sponsored Singaporeans aged 25 and above.

 

Refreshment

• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options

 

Past Participants:

Past Participants' Comments

• "All the session and topic really help to improve my HR skills!"

 

• "Well delivered course!" - Thanaletchoomi D/O Ngenagaran, Ministry of Education (MOE)

 

• "Trainer showed interesting videos. The course included the engagement which is very relevant!"

 

• "Ms Lie Tjing is a very good instructor. We have learned a lot! Having been a HR practitioner for over 20 years myself, I find the workshop very refreshing. Participants were from broad areas, from different businesses and government services, from young generation till my generation. The sharing during the day was valuable and stimulating" - Duangkaew Ungsrithong, GSE Lining Technology Co., Ltd

Past Participant Organisations

• Agricultural Bank Of China, Amega West AP Pte Ltd, Association for Persons with Special Needs, Aon Singapore Pte Ltd

• Casino Regulatory Authority, CGG Services (Singapore) Pte Ltd.

• Drug Houses of Australia (Asia) Pte Ltd, DSO National Laboratories, DRW Singapore Pte Ltd

• GSE Lining Technology Co., Ltd

• Hard Rock Café Pte Ltd - Singapore, Heeton Management Pte Ltd

• Infineon Technologies Asia Pacific Pte Ltd

• Keppel Infrastructure Holdings Pte Ltd

• Latham & Watkins LLP, Lee Kuan Yew School of Public Policy- NUS, Leo Tech Services Pte Ltd, Lim & Tan Securities Pte Ltd, Laticrete South East Asia Pte Ltd

• Maritime and Port Authority of Singapore, Ministry of Education, Ministry of Manpower, Ministry of Transport.

• Petroleum Geo-Services Asia Pacific Pte Ltd, Precise Development Pte Ltd

• RGF HR Agent Singapore Pte. Ltd

• SAGE Publications Asia-Pacific Pte Ltd, Seng Heng Engineering Pte Ltd, Singapore Tourism Board, Straits Construction Singapore Pte Ltd, SystemMED Pte Ltd, St. Andrew's Autism Centre

• Vector InfoTech Pte Ltd