To strike a balance between having too many and having too few policies.


What will happen if there are no traffic rules and traffic lights? : Chaos.

What happens if there are too many rules and too many lights? : Chaos also!

HR policies and procedures provide fundamental rules about and guidelines to practices and behaviour of the people in the organisation. They can be likened to game rules. They safeguard fairness and equality for all in the organisation, guide management and supervisors, and clearly explain expectations. HR policies reflect organisational culture and ensure compliance with employment legislation. More than drawing boundaries HR policies should also recognise and address people's needs.

Hence, the challenge is to strike a balance between having too many and having too few policies by having the right approach and by creating relevant and effective HR policies so as to effectively manage talent to deliver business results.

During this one day program, participants will learn how to structure, develop and implement HR Policies and Procedures that are relevant, clear, compliant and effective. On top of that, they will be able to appreciate the importance of collaboration on strategy between HR and the organisation’s leadership in developing effective human resources management policies.

Course Details: 


• To appreciate the importance of collaboration on strategy between HR and the organisation's leadership in developing effective human resources management policies.

• To understand the fundamentals of HR policies and procedures and their role within the organisation.

• To understand how to structure, develop and implement HR policies and procedures that are relevant, clear, compliant and effective.


• Why HR policies are important.

• Defining policy and procedure.

• How culture impacts HR policies.

• A Case Study: GM’s Faulty Ignition Switch Car Recall.

• Some considerations before drafting HR policies.

• 9 steps in developing policies.

• Effect on bad HR policies.

• Group discussions on some policies.

Who should attend

• Anyone who wants to understand, needs to understand and implement, or needs to write HR policies and procedures.


Chan Phak Sung has 20 years of experience in regional start-up and leadership Human Capital Development and Management function in Asia-Pacific for Global MNCs such as Canon, Dell Computer, Sony, Air Products and Chemicals, Informatics, etc. He has also had hands-on experience in business development, customer service, corporate training, consulting, M&A. He left Canon where he held three appointments: Regional HR Director; Regional Innovation & Productivity Supervising Director; and Regional Learning & Development Director.

Phak Sung is currently a management consultant helping companies to setup their HR functions and infrastructures; merge their policies and practices when they acquire companies; trouble shoot if they have organizational effectiveness issues; and design and deliver training or workshops such as cross-cultural communication, team building, strategic planning and change management, corporate governance and ethics, leadership skills etc.

He conducted a ten-day series of workshops for the Royal Bhutan Government's Ministries' Heads of HR in strategic planning, strategic staffing, and corporate governance. He was recently the keynote speaker in a forum on Human Capital Analytics in Manila organized by Assessment Analytics International. His topic was Measuring Human Capital Analytics for Business Growth.

Phak Sung lectured at a local institute in Strategic Planning and Change Management in the graduate diploma and diploma programs in Human Capital Management introducing the first ever Corporate Governance and Ethics program and was the only lecturer for this program. He also lectured on International Human Capital Management and Administrative Management for an Australian university's bachelor's degree programs. Phak Sung is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Phak Sung holds a Bachelor of Arts (Hons) Economics from California State University, USA.

Administrative Details:

Scheduled Dates

• 10 January 2018 - 11th Run


• One day

• 9 am to 5.30 pm


A Certificate of Attendance will be awarded at the end of the course.


• S$ 650 for Community

• S$ 680 for Non-Subscribers


• Skills Connect WDA Reference CRS-N-0003057.

• Skills Future Credit for Self-Sponsored Singaporeans aged 25 and above.


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


Past Participants:

Past Participants' Comments

Past Participant Organisations

• Agricultural Bank Of China.

• Builders 265.

• Casino Regulatory Authority.

• D3, DYNA-MAC Engineering Services.

• Edwards Lifesciences (Singapore).

• Good News Community Services.

• Hwa Chong Institution.

• LANPAN, Lewis Public Relations.

• Nikko Chemicals Singapore, NTUC Fairprice Co-operative.

• Singapore Corporation of Rehabilitative Enterprises, Singapore Management University, Straits Construction Singapore.

• TBWA Singapore.