During this workshop, participants will learn to communicate sensitive news like warning letters and draft HR policies and procedures


HR professionals must be able to write in a way that is easy to read and understand. They should also watch their tone and the interpretation of their writing.

This workshop is a practical one that improves the writing skills of HR practitioners. During this course, participants will learn to improve all communications from the HR department like email, policies and all other kinds of correspondence.


Course Details: 


• Understand the legal inferences of HR department communications.

• Practise writing in the proper tone and in a positive manner.

• Prepare different types of sensitive correspondence e.g. warning letters

• Learn how to communicate bad news e.g. termination

• Considerations when writing HR policies

• Draft HR policies, procedures and rules e.g. retrenchment


• Importance of Effective Communication.

• Linking words.

• Writing HR Policies.

• Types of HR Policies.

• Features of HR Policies e.g. Rationale.

• Considerations when writing HR Polices.

• Writing Styles.

• Writing Checklist.

• Using Positive Statements.

• Examples of Badly Written Sentences.

• Routine Correspondence.

• Correspondence Structure/Steps.

• Communicating Good News.

• Communicating Sensitive or Negative News.

Who should attend

• HR or Non HR Managers.

• Supervisors, Officers and Executives who are required to write on a regular basis and have the responsibility for correspondence originating from the Human Resource Function.


Bernard Tay has over 20 years of experience in human resource development and management in both private and public sector experience. He has worked as a regional manager in a renowned American and Japanese global conglomerate. He has gained both local and international experience, having worked for diversified industries ranging from banking, aviation, telecommunication, education, electronics, and energy to the medical sector. He has also worked in the USA where he focused on staffing and organisational development.

Bernard has extensive experience conducting human resource management and development programmes to local and international participants from different organisations. He has acquired working knowledge and experience in developing employee handbooks, job analysis, job evaluation, job description and design, employee orientation and organisational downsizing. In addition, he has been a Senior Assessor for Singapore Quality Award and People Excellence.

Bernard graduated with a Bachelor of Arts majoring in Economics and an Upper Honours degree in Sociology from National University of Singapore (NUS) and subsequently obtained his Masters’ Degree in Education and Human Development from George Washington University, USA. He is also a certified Advanced Certificate Training and Assessment (ACTA) trainer.

Administrative Details:

Scheduled Dates

• 2 August 2024  (Face-to-Face)  (34th Run)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Hotel seminar room


A Certificate of Attendance will be awarded at the end of the course.



• S$ 675.80 w/GST (S$620.00) for Community/Corporate

• S$ 708.50 w/GST (S$650.00) for Non-Subscriber


Grants/Subsidies/SkillsFuture Credit are not applicable.


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

• "Trainer is very open to different views. Able to keep us engaged"

• "I've enjoyed the training very much and learnt writing skills expected from a HR person."

• "Very good!" - Melissa Tay Puay Har, Housing Development Board

• "Size of class was perfect. Very interactive and hands-on which enhanced the training." - Dominique Wu, CSIT

• "Well organized training materials. Taught appropriate tone." - Janine Chua, CSIT

• "Overall good program." - Kenny Chong, Citigroup Sales & Outstanding Svcs Sdn Bhd

• "Ideas & concept are communicated to us in a clear & concise manner. Well done!" - Ho Choy Ling, Housing & Development Board

• "The course is well organized and concepts taught were useful!" - Lim Sock Khian, Housing & Development Board

• "Have enjoyed the session. Some of the pointers are definitely useful." - Noreen Lee, Singapore Telecommunications

• "Very interesting & enjoyable." - Joan Yeo, Hawker Pacific Asia

• "It was a good session, learnt a lot which I could make us for my HR work." - Sulochana Menon, Man Fut Tong Nursing Home

• "Good course and good structure given to me." - Catherine Lim, Boehringer Ingelheim

• "The programme is interesting & entertaining." - Lena Ang, NTUC Childcare

• " Very good!" - Iris Teng, Yung Wah Industrial

• " The session was enjoyable and beneficial to my work." - Joyce Tan, Student Service

Past Participant Organisations

• Aban Singapore Pte Ltd, Aberdeen Asset Management Asia Ltd, ABSG Consulting Inc., AETOS Security Management, Agency for Integrated Care, Ajinomoto (Singapore) Pte Ltd, Ameroid Logistics (Singapore) Pte Ltd, Ameron, Ando Singapore Pte Ltd, Antara Koh Pte Ltd, Aon Singapore Pte Ltd, Arcapita Pte Ltd, Ascendas Land (Singapore) Pte Ltd, Asia Pacific Breweries (S) Pte Ltd, AvanStrate Asia Pte Ltd, ARA Asset Management Ltd, ARA Management Pte Ltd, ARYZTA Singapore Pte Ltd, Avnet Asia Pte Ltd, Aramco Asia Singapore Pte Ltd, ACS International

• Bishan Home for the Intellectually Disabled, Bishan-Toa Payoh Town Council, Boehringer Ingelheim Singapore, British American Tobacco Singapore, Building and Construction Authority, Basler & Hofmann Singapore Pte Ltd

• Cambridge University Press, CapitaLand Commercial, CapitaLand Retail, CBM Pte Ltd, Central Provident Fund Board, China Aviation Oil (Singapore) Corporation Ltd, Citigroup Sales & Outsourcing Services, Citiraya Industries Ltd, City Gas, Club Med, Courts (Singapore) Pte Ltd, CSIT, Cytec Industries, Crestar Education Group Pte Ltd, Cyber Security Agency of Singapore

• Defence Science & Technology Agency, Dematic S.E.A Pte Ltd, DP Architects Pte Ltd, DSO National Laboratories, DAS Environmental Equipment Singapore Pte Ltd

• EtonHouse International Holdings

• F.H. Bertling Ltd, FARO Singapore Pte Ltd, FCI Microconnections Asia Pte Ltd, Frank's Logistic Singapore Pte Ltd, Frigstad Offshore Pte Ltd

• GMP Recruitment Services, Goodrich Global Pte Ltd, Grace Orchard School, Great Eastern Life Assurance, Green House Design & Communications Pte Ltd, Guthrie Consultancy Services Pte Ltd

• Hawker Pacific Asia Pte Ltd, Health Sciences Authority, Heidelberg Asia Pte Ltd, Herbalife International Singapore Pte Ltd, Holiday Tours & Travel (Singapore) Pte Ltd, Hong Leong Corporation Holdings Pte Ltd, Housing & Development Board, Health Promotion Board, Hwa Chong International School, Housing and Development Board

• International Air Transport Association, IDC Market Research, Iggesund Paperboard Asia Pte Ltd, Immigration & Checkpoints Authority, Ingersoll-Rand South East Asia Pte Ltd, Institute of Materials Research & Engineering, Inter-touch Pte Ltd, Iwatani Corporation (Singapore) Pte Ltd

• JDS Uniphase Singapore Pte Ltd, John Crane Singapore Pte Ltd, John Wiley & Sons (Asia) Pte Ltd, JP Nelson Equipment Pte Ltd, JTC Corporation, Julia Gabriel Communications Pte Ltd, JCDecaux Singapore Pte Ltd

• KTC Civil Engineering & Construction Pte Ltd

• Lim & Tan Securities Pte Ltd, Lim Kim Hai Electric Co. (S) Pte Ltd, LINTEC Singapore Pte Ltd, LVMH Fragrances and Cosmetics (S) Pte Ltd

• Marina Mandarin Singapore, Maxwell Chambers, McCann Erickson, McDonald's, MCYS, MediaCorp Radio, Meng Cheng Logistics Pte Ltd, Meritus Hotels & Resorts, MICA, Micros Fidelio Singapore Pte Ltd, Ministry of Health, Ministry of Home Affairs, Ministry of Manpower, MOH Holdings, Monetary Authority of Singapore, Man Fat Tong Nursing Home, Mapletree Investments, Maritime and Port Authority of Singapore

• Nanyang Technological University, National Arts Council, National Community Leadership Institute, National Environment Agency, National Healthcare Group, National Institute of Education, National Skin Centre, NEC Asia Pacific Pte Ltd, NTUC Childcare, NTUC Club, NUS High School of Mathematics & Science

• O.B. Singapore Operations Pte Ltd, OUE Limited, ORIX Leasing Singapore Limited

• Pacific International Lines, Pan Electrics Pte Ltd, PAP Community Foundation, Pepperl+Fuchs Pte Ltd, PERDAUS, Petra Foods Pte Ltd, Pico Electronics (S) Pte Ltd, Prisco (Singapore) Pte Ltd, PT McDermott Indonesia - Batam  Purple Sage, Persatuan Pemudi Islam Singapura

• Q’s Advertising Pte Ltd, Q.B Food Pte Ltd

• Rakuten Asia Pte Ltd

• Radio Holland Singapore Pte Ltd, REDA Production Systems, Regency Steel Asia Pte Ltd, Ricoh Asia Pacific Pte Ltd, Roper Southeast Asia LLC, Royal Bank of Canada, Radiance Singapore

• SAFRA Radio, School of InfoComm Technology - Ngee Ann Polytechnic, Schott Electronic Packaging Asia, Science Centre Singapore, SDV Logistics (Singapore), Sembawang Engineers & Constructors, SembCorp Utilities, Seng Heng Engineering, Sheffield Employment Agency, Silicon Connection, Singapore Children's Society, Singapore Clinical Research Institute, Singapore Component, Singapore Discovery Centre, Singapore International Foundation, Singapore Land Authority, Singapore Management University, Singapore Oxygen Air Liquide, Singapore Prison Service, Singapore Saizeriya, Singapore Sports School, Singapore Telecommunications, Singex Venues, SIS'88 Pte Ltd, Skymech Automation & Engineering Pte Ltd, SP Services, ST Education & Training, Standard Chartered Bank, Standard Form, StarHub, Starwood Customer Contact Centre, Stelkraft, Stiefel - a GSK Company, Straits Asia Resources, Students Care Service, Sumitomo Mitsui Construction Co., SysteMED, SCSK Asia Pacific, Starwood Customer Contact Centre (AP), Sumifru Singapore Pte Ltd, Singapore Red Cross Society, Sumitomo Corporation Asia and Oceania Pte Ltd, Singapore Valve & Fitting Pte Ltd, Starbucks Coffee Singapore Pte Ltd, Straits Construction Singapore Pte Ltd, Singapore Land Group Limited

• T.G Engineering, The American Club, The Asia Insurance Co, The Bank of Tokyo Mitsubishi UFJ, The Royal Bank of Scotland PLC, Times Printers, TNT Express, Transit Link, The National University of Singapore Society, Total Singapore Shared Services Pte Ltd, TotalEnergies EP Asia Pacific Pte Ltd, TotalEnergies Trading Asia Pte Ltd, Tanaka Electronics Singapore (Pte) Ltd

• Videojet Technologies (S) Pte Ltd

• Watkins Syndicate Singapore Pte Ltd, Wing Wah Industrial Services Pte Ltd, Woh Hup Pte Ltd, WWW Cargo Pte Ltd, Wesley Methodist Church

• Yayasan MENDAKI, Young Women's Christian Association, Yung Wah Industrial Co Pte Ltd

• Zouk Management Pte Ltd