During this workshop, participants will learn to communicate sensitive news like warning letters and draft HR policies and procedures


HR professionals must be able to write in a way that is easy to read and understand. They should also watch their tone and the interpretation of their writing.

This workshop is a practical one that improves the writing skills of HR practitioners. During this course, participants will learn to improve all communications from the HR department like email, policies and all other kinds of correspondence.


(Training Venues: In view of the current COVID-19 situation, we will maintain small class size for all our courses. Hotels has taken strict measures such as daily disinfecting of all seminar rooms, cleaning the lift buttons and door knobs, temperature taking for our participants and hand sanitizers are also available)

(Social Distancing: Traditional classroom setting with only ONE participant at each table, with a distance of one metre apart from another. Comfortable seating space at the lunch area. All participants have to wear a mask during the training)

Course Details: 


• Understand the legal inferences of HR department communications.

• Practise writing in the proper tone and in a positive manner.

• Prepare different types of sensitive correspondence e.g. warning letters

• Learn how to communicate bad news e.g. termination

• Considerations when writing HR policies

• Draft HR policies, procedures and rules e.g. retrenchment


• Importance of Effective Communication.

• Linking words.

• Writing HR Policies.

• Types of HR Policies.

• Features of HR Policies e.g. Rationale.

• Considerations when writing HR Polices.

• Writing Styles.

• Writing Checklist.

• Using Positive Statements.

• Examples of Badly Written Sentences.

• Routine Correspondence.

• Correspondence Structure/Steps.

• Communicating Good News.

• Communicating Sensitive or Negative News.

Who should attend

• HR or Non HR Managers.

• Supervisors, Officers and Executives who are required to write on a regular basis and have the responsibility for correspondence originating from the Human Resource Function.


Lim Lie Tjing

Lim Lie Tjing is an engaging & creative trainer with extensive HR experience within the public and private sector.

Over the past 20 years, she has held senior HR roles for the multinational corporations as well as startups in Singapore (6 years), academia in Hong Kong (6 years) and public/statutory sector in Singapore (8 years). In 2012, she transitioned from her Director role in Singapore National Research Foundation to a Trainer role in HRSINGAPORE to pursue her passion in talent development via coaching and learning. Her breadth of experience enables her to share best practice within and between different sectors.

As a qualified Trainer and Facilitator, Lie Tjing sees her role as a sounding board and a thinking companion on her trainees’ journey towards further self-awareness and developmental change, whilst adapting to their individual/team’s needs. On this journey, she endeavours to create a supportive and safe environment to allow them to ‘grasp the nettle’ and experiment with new mindsets and behaviours. She has been known in the HR fraternity to challenge while establishing supportive and honest relationships with people whom she works with.

Lie Tjing holds a Masters in Science in Social Research and Social Policy (Oxford University, UK), and Bachelor in Psychology and Social Work (McMaster University, Canada). She also possess a Certificate in Language Teaching for Adults (CELTA) from the University of Cambridge, UK and an Advanced Certificate in Training and Assessment (ACTA).

Administrative Details:

Scheduled Dates

• 6 October 2020  (27th Run) - Confirmed

• 25 February 2021  (28th Run)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Sheraton Towers Singapore Hotel


A Certificate of Attendance will be awarded at the end of the course.



• S$ 650 for Community

• S$ 680 for Non-Subscribers


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


Past Participants:

Past Participants' Comments

• "Size of class was perfect. Very interactive and hands-on which enhanced the training." - Dominique Wu, CSIT


• "Well organized training materials. Taught appropriate tone." - Janine Chua, CSIT


• "Overall good program." - Kenny Chong, Citigroup Sales & Outstanding Svcs Sdn Bhd


• "Ideas & concept are communicated to us in a clear & concise manner. Well done!" - Ho Choy Ling, Housing & Development Board


• "The course is well organized and concepts taught were useful!" - Lim Sock Khian, Housing & Development Board


• "Have enjoyed the session. Some of the pointers are definitely useful." - Noreen Lee, Singapore Telecommunications


• "Very interesting & enjoyable." - Joan Yeo, Hawker Pacific Asia


• "It was a good session, learnt a lot which I could make us for my HR work." - Sulochana Menon, Man Fut Tong Nursing Home


• "Good course and good structure given to me." - Catherine Lim, Boehringer Ingelheim


• "The programme is interesting & entertaining." - Lena Ang, NTUC Childcare


• " Very good!" - Iris Teng, Yung Wah Industrial


• " The session was enjoyable and beneficial to my work." - Joyce Tan, Student Service

Past Participant Organisations

• Aban Singapore Pte Ltd, Aberdeen Asset Management Asia Ltd, ABSG Consulting Inc., AETOS Security Management, Agency for Integrated Care, Ajinomoto (Singapore) Pte Ltd, Ameroid Logistics (Singapore) Pte Ltd, Ameron, Ando Singapore Pte Ltd, Antara Koh Pte Ltd, Aon Singapore Pte Ltd, Arcapita Pte Ltd, Ascendas Land (Singapore) Pte Ltd, Asia Pacific Breweries (S) Pte Ltd, AvanStrate Asia Pte Ltd, ARA Asset Management Ltd

• Bishan Home for the Intellectually Disabled, Bishan-Toa Payoh Town Council, Boehringer Ingelheim Singapore, British American Tobacco Singapore, Building and Construction Authority, Basler & Hofmann Singapore Pte Ltd

• Cambridge University Press, CapitaLand Commercial, CapitaLand Retail, CBM Pte Ltd, Central Provident Fund Board, China Aviation Oil (Singapore) Corporation Ltd, Citigroup Sales & Outsourcing Services, Citiraya Industries Ltd, City Gas, Club Med, Courts (Singapore) Pte Ltd, CSIT, Cytec Industries

• Defence Science & Technology Agency, Dematic S.E.A Pte Ltd, DP Architects Pte Ltd, DSO National Laboratories

• EtonHouse International Holdings

• F.H. Bertling Ltd, FARO Singapore Pte Ltd, FCI Microconnections Asia Pte Ltd, Frank's Logistic Singapore Pte Ltd, Frigstad Offshore Pte Ltd

• GMP Recruitment Services, Goodrich Global Pte Ltd, Grace Orchard School, Great Eastern Life Assurance, Green House Design & Communications Pte Ltd, Guthrie Consultancy Services Pte Ltd

• Hawker Pacific Asia Pte Ltd, Health Sciences Authority, Heidelberg Asia Pte Ltd, Herbalife International Singapore Pte Ltd, Holiday Tours & Travel (Singapore) Pte Ltd, Hong Leong Corporation Holdings Pte Ltd, Housing & Development Board

• International Air Transport Association, IDC Market Research, Iggesund Paperboard Asia Pte Ltd, Immigration & Checkpoints Authority, Ingersoll-Rand South East Asia Pte Ltd, Institute of Materials Research & Engineering, Inter-touch Pte Ltd, Iwatani Corporation (Singapore) Pte Ltd

• JDS Uniphase Singapore Pte Ltd, John Crane Singapore Pte Ltd, John Wiley & Sons (Asia) Pte Ltd, JP Nelson Equipment Pte Ltd, JTC Corporation, Julia Gabriel Communications Pte Ltd

• KTC Civil Engineering & Construction Pte Ltd

• Lim & Tan Securities Pte Ltd, Lim Kim Hai Electric Co. (S) Pte Ltd, LINTEC Singapore Pte Ltd, LVMH Fragrances and Cosmetics (S) Pte Ltd

• Marina Mandarin Singapore, Maxwell Chambers, McCann Erickson, McDonald's, MCYS, MediaCorp Radio, Meng Cheng Logistics Pte Ltd, Meritus Hotels & Resorts, MICA, Micros Fidelio Singapore Pte Ltd, Ministry of Health, Ministry of Home Affairs, Ministry of Manpower, MOH Holdings, Monetary Authority of Singapore, Man Fat Tong Nursing Home, Mapletree Investments, Maritime and Port Authority of Singapore

• Nanyang Technological University, National Arts Council, National Community Leadership Institute, National Environment Agency, National Healthcare Group, National Institute of Education, National Skin Centre, NEC Asia Pacific Pte Ltd, NTUC Childcare, NTUC Club, NUS High School of Mathematics & Science

• O.B. Singapore Operations Pte Ltd, OUE Limited

• Pacific International Lines, Pan Electrics Pte Ltd, PAP Community Foundation, Pepperl+Fuchs Pte Ltd, PERDAUS, Petra Foods Pte Ltd, Pico Electronics (S) Pte Ltd, Prisco (Singapore) Pte Ltd, PT McDermott Indonesia - Batam  Purple Sage

• Q’s Advertising Pte Ltd, Radiance Singapore

• Radio Holland Singapore Pte Ltd, REDA Production Systems, Regency Steel Asia Pte Ltd, Ricoh Asia Pacific Pte Ltd, Roper Southeast Asia LLC, Royal Bank of Canada

• SAFRA Radio, School of InfoComm Technology - Ngee Ann Polytechnic, Schott Electronic Packaging Asia, Science Centre Singapore, SDV Logistics (Singapore), Sembawang Engineers & Constructors, SembCorp Utilities, Seng Heng Engineering, Sheffield Employment Agency, Silicon Connection, Singapore Children's Society, Singapore Clinical Research Institute, Singapore Component, Singapore Discovery Centre, Singapore International Foundation, Singapore Land Authority, Singapore Management University, Singapore Oxygen Air Liquide, Singapore Prison Service, Singapore Saizeriya, Singapore Sports School, Singapore Telecommunications, Singex Venues, SIS'88 Pte Ltd, Skymech Automation & Engineering Pte Ltd, SP Services, ST Education & Training, Standard Chartered Bank, Standard Form, StarHub, Starwood Customer Contact Centre, Stelkraft, Stiefel - a GSK Company, Straits Asia Resources, Students Care Service, Sumitomo Mitsui Construction Co., SysteMED, SCSK Asia Pacific, Starwood Customer Contact Centre (AP), Sumifru Singapore Pte Ltd, Singapore Red Cross Society, Sumitomo Corporation Asia and Oceania Pte Ltd, Singapore Valve & Fitting Pte Ltd, Starbucks Coffee Singapore Pte Ltd, Straits Construction Singapore Pte Ltd

• T.G Engineering, The American Club, The Asia Insurance Co, The Bank of Tokyo Mitsubishi UFJ, The Royal Bank of Scotland PLC, Times Printers, TNT Express, Transit Link, The National University of Singapore Society

• Videojet Technologies (S) Pte Ltd

• Watkins Syndicate Singapore Pte Ltd, Wing Wah Industrial Services Pte Ltd, Woh Hup Pte Ltd, WWW Cargo Pte Ltd

• Yayasan MENDAKI, Young Women's Christian Association, Yung Wah Industrial Co Pte Ltd

• Zouk Management Pte Ltd