In today's rapidly evolving business landscape, organizations are increasingly recognizing the pivotal role that Millennials and Gen Z employees play in driving innovation, creativity, and growth. As these digitally native generations continue to comprise a significant portion of the workforce, it has become imperative for managers and HR professionals to adapt their leadership styles, communication strategies, and management approaches to effectively engage and maximize the potential of Millennials and Gen Z employees.

This one-day course is meticulously designed to provide participants with comprehensive insights, practical strategies, and actionable techniques for successfully managing Millennials and Gen Z in the workplace. By delving into the unique characteristics, values, and preferences of these generations, participants will gain a deeper understanding of the factors influencing their behavior, motivations, and expectations in the professional realm. Armed with this knowledge, HR professionals and people managers will be better equipped to create inclusive, supportive, and thriving organizational cultures that foster employee engagement, retention, and business success.

By the end of the workshop, participants will emerge with practical insights and actionable techniques to drive positive change within their organizations, cultivate strong relationships with Millennials and Gen Z employees, and propel their teams and businesses towards sustainable success in the new era of work.

Course Details: 


• Understand the unique characteristics of Millennials and Gen Z in the workplace.

• Develop practical strategies for effectively managing Millennials and Gen Z employees.

• Adapt leadership styles and communication strategies to engage and motivate younger talent.

• Foster a culture of diversity, innovation, and collaboration to drive organizational success.

• Apply learned techniques to attract, retain, and develop Millennials and Gen Z talent for sustained growth.


1. Understanding Generational Characteristics

• Explore the characteristics, values, and preferences of Millennials and Gen Z.

• Discuss the historical context and societal influences shaping their attitudes towards work.


2. Impact on Workplace Dynamics

• Analyze the significant impact of Millennials and Gen Z on modern workplace dynamics.

• Identify changes in organizational culture, communication styles, and expectations.


3. Challenges and Opportunities

• Identify common challenges faced by managers and HR professionals.

• Discuss the unique opportunities and strengths these generations bring to the workplace.


4. Effective Communication Strategies

• Understand preferred communication styles, channels, and feedback mechanisms.

• Implement strategies to enhance communication and build trust with younger employees.


5. Adapting Leadership and Management

• Adapt leadership styles and approaches to resonate with Millennials and Gen Z.

• Develop inclusive leadership practices and mentorship programs to support talent development.


6. Promoting Work-Life Integration and Well-being

• Recognize the importance of work-life balance, flexibility, and mental well-being.

• Implement policies and initiatives to support work-life integration and employee well-being.


Who should attend

• This course is for HR professionals and People Managers who are involved in talent management, employee engagement, and organizational development initiatives, and are seeking strategies to attract, retain, and develop Millennial and Gen Z talent.


Adrian Wong

Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary for the development of a learning culture within the organization and beyond. 

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is a registered Practicing Management Consultant (PMC), a recognized SkillsFuture Mentor for SMEs in Singapore and also a Certified Senior Professional with IHRP Singapore.

Administrative Details:

Scheduled Dates

•  29 August 2024  (Face-to-Face)  (1st Run)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Hotel seminar room


A Certificate of Attendance will be awarded at the end of the course.



• S$ 566.80 w/GST (S$520.00) for Community/Corporate

• S$ 599.50 w/GST (S$550.00) for Non-Subscriber


Grants/Subsidies/SkillsFuture Credit are not applicable.


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

Past Participant Organisations