Managing Performance for Results Virtual Workshop

Introduction

Do you dread conducting appraisal sessions? Do you find them to be a time-wasting and paper filling exercise? Performance Management starts with setting SMARTER objectives that staff are committed to.

Through constructive feedback, coaching and appraisal discussions, supervisors can support their staff to achieve these objectives. Effective performance management ensures staff are motivated and engaged to achieve high performance.

This virtual workshop will help managers and supervisors practice effective performance management and create win-win outcomes for the organisation.

Course Details: 

Objectives

• Understand the performance management process

• Take responsibility for performance

• Manage low, average and high performers

• Handle challenging performance conversations

• Give objective and constructive feedback

Outline

• The performance management cycle

• Roles of managers and staff in performance

• Performance Quadrant

• Let’s TALK approach for handling challenging performance conversations

• SBI approach to giving feedback

Who should attend

• Managers, Supervisors and Team Leaders who are responsible for the performance of their team members. HR professionals responsible for the performance management process.

Trainer

Susan Fong

Susan Fong brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans across industries like telecommunications, market research, information technology and healthcare. She was holding managerial positions in various organisations and her last position was Senior Manager, Learning and Development, in a local large organisation.

Susan conducts various programmes, ranging from personal development to leadership. She has conducted programmes on Leadership Development, Competency-Based Interview and teambuilding. She is also certified as a DISC Behavioural Consultant, NLP Practitioner and WSQ-ESS programme facilitator.

Having been in the role of a Senior Human Resource Practitioner with management responsibilities, Susan has leadership and facilitation experience. As such, she is able to share and impart her knowledge and experience in areas like interviewing skills, performance management and people management. She has conducted numerous training sessions for organisations such as ACNielsen Research, Tan Tock Seng Hospital, Parkway Health, Starhub, Sanmina-SCI, John Wiley and Sons, NTUC First Campus, DTZ, Jurong Port and more.

Her passion lies in being able to contribute to improving the competencies of her participants through interactive sessions. She firmly believes that competent people make a big and positive difference to the organisation. Susan is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Susan holds a Bachelor of Business in Business Administration (Distinction Award) and also a Graduate Diploma in Personnel Management (Bronze Award). She is also certified in Advanced Certificate in Training and Assessment (ACTA).

Administrative Details:

Scheduled Dates

•  2 October 2020  (New!)

Duration / Venue

• 3 hours

• 9 am to 12 noon

• Virtual training room

Certification

Participants will receive a Certificate of Attendance at the end of the course.

Cost

• S$ 150 for Community

• S$ 180 for Non-Subscribers

Break

• 10.15 to 10.30 am

Past Participants:

Past Participants' Comments

Past Participant Organisations