This one-day workshop will focus on the critical skills a people manager needs to resolve conflicts, manage poor performance and employee misconduct.

Introduction

Managing conflict is one of the most difficult tasks as a Manager but it is one of the most critical jobs. Conflict result when individuals or team members disagree. It may be regarding the resources allocation, style, goals, values and perception. Such conflict must be resolved quickly as it may result in unhappy, unproductive and resentful employees. Verbal confrontation will goes up as well as absenteeism rate. Things will then fall through the crack and productivity goes down. Finally it can become divisive and destructive in breaking the trust between Employer and Employee relationship affecting teamwork. Unfortunately, conflict is a fact of life.

In any organization there will be poor performances. People managers need to assess and identify such poor performance. It is critical that such poor performances be managed. When employees are not performing up to standard or expectation, it will impact company performance.

Misconduct is defined by the Employment Act as a breach of duty or discipline which is inconsistent with the express or implied conditions of an employee's contract of service. If you find an Employee behavior as inappropriate or unacceptable, how do we handle it timely, fairly and consistently before it lead to bigger problems? What are our Principles, Policies and Procedure of Discipline Enforcement?

This one-day workshop will focus on the critical skills a people manager needs to resolve conflicts, manage poor performance and employee misconduct.

 

Course Details: 

Objectives

I. Managing Conflict

• Understand Conflict

• Identify the Nature and Causes of Conflict.

• Handle Conflict in the Workplace.

• Use Active Listening Skills.

• Ask the Right Questions.

• Establish the Dual Concern Conflict Resolution Model.

 

II. Managing Poor Performance

• Define Performance Management & Performance.

• Establish Poor Performance.

• Motivate Employee with Poor Performance.

• Establish why Performance Appraisal Fail.

• Recognize and handle the Poor Performer.

 

III. Managing Employee Misconduct

• Define Discipline.

• Establish the types of Discipline.

• Establish Principles of Disciplinary Action.

• Identify Progressive Disciplinary Action.

• Establish Disciplinary Matrix.

• Identify Rules of Natural Justice.

• Define Misconduct.

• Define Minor, Major and Gross Misconduct.

• Establish a Checklist of Disciplinary Action.

• Define Code of Conduct.

• Establish Examples of Code of Ethics.

• Know the Employment Act on Termination and Dismissal.

• Establish the Difference between Termination and Dismissal.

• Identify Types of Termination.

Outline

I. Managing Conflict

• Define Conflict.

• Knowing the Nature and Causes of Conflict.

• Establishing the Traditional and Contemporary Views of Conflict.

• How Do You Handle Conflict at the Workplace Effectively?

• Adopting a Active Listening Ear.

• The Art of Effective Questioning.

• What is a Dual Concern Conflict Resolution Model?

 

II. Managing Poor Performance

• What is Performance Management & Performance?

• Diagnosing and Dealing with Poor Performance.

• How to Motivate an Underperforming Employee?

• Why Performance Appraisal Fail?

• Addressing and Dealing with Poor Performer.

• Benefits of Putting an End to Poor Performance.

 

III. Managing Employee Misconduct

• Define Discipline.

• Understanding the types of Discipline.

• Establish Principles of Disciplinary Action.

• Identify Progressive Disciplinary Action.

• Establish Disciplinary Matrix.

• Identify Rules of Natural Justice.

• What is Counselling?

• What is Misconduct & Minor Misconduct?

• Some examples of Minor Misconduct.

• What is Major Misconduct?

• Some examples of Major Misconduct.

• What is Gross Misconduct?

• Some examples of Gross Misconduct.

• Creating a Checklist of Disciplinary Action.

• What is Code of Conduct?

• Some Examples of Code of Ethics.

• Termination and Dismissal as stipulated in the Employment Act.

• What is Notice of Termination?

• Breach of Contract by Employer and Employee.

• Can an Employer Reject an Employee’s Resignation?

• Dealing With Employee’s Misconduct.

• Dismissal of Employee during Maternity Leave.

• What is the Difference between Termination and Dismissal?

• What are the Different Types of Termination?

• Case Study.

Who should attend

• HR Executives, HR Manager, Supervisors, Line/People Managers.

Trainer

Noel Khng has more than 20 years’ experience in the Human Resources field working for the Shell Group of Companies. He has taken on roles as a generalist as well as specialist roles in Recruitment, Staff Administration, Industrial Relations, HR Information Systems and Learning and Development.

He also worked as the Group HR Manager for Mewah International Inc., one of the largest palm oil refiners and traders in the world, headquartered in Singapore with 3 refineries in Malaysia and marketing offices in China, Australia, Russia, Rumania, Poland, Brazil and Argentina. Leading a team of 28 HR professionals, he was charged with setting the overall direction for HR policies and practices across the Mewah Group.

By way of academic achievements, Noel holds a Master’s of Science (UK) majoring in HRM and a Diploma in Industrial Relations. He also successfully completed the Advanced Certificate in Training and Assessment (ACTA).

 

Administrative Details:

Scheduled Dates

• Date to be advised

 

Duration

• One day

• 9 am to 6 pm

Certification

A Certificate of Attendance will be awarded at the end of the course.

 

Cost

• S$ 550 for Community

• S$ 580 for Non-Subscribers

Funding

• PIC Claimable for Company Sponsored Participants.

 

Refreshment

• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options

 

Past Participants:

Past Participants' Comments

Past Participant Organisations

• Ambition Group Singapore.

• Builders 265.

• International School of Phnom Penh.

• LSH Electrical Engineering.

• NTN Bearing-Singapore.

• Singapura Finance, ST Electronics (Info-Comm Systems).

• West UC Singapore.