Looking at various aspects of organizational behavior at work, the legal framework of the Harassment Act 2014 as well as personal boundaries


When people and work come together, invariably friction arises and poses a challenge for the Human Resource Practitioner to assume the roles of a Mediator for peace as well as a Champion for Harmonious Relationships to represent and protect the interests of employees as well as improve the experiences of employees so that they can give their best at work.  

This one-day workshop looks at various aspects of organizational behavior at work, the legal framework of the Harassment Act 2014 as well as personal boundaries in the physical and digital domain that are important factors in moderating relationships.

Course Details: 


• Discriminate constructive and negative employee interaction at the workplace.


• Implement conflict resolution in management and the organization.


• Develop best practice strategies and training for combating bullying and harassment.


• Establish a workplace culture that celebrates harmony and minimises destructive interrelationships.


• Manage workplace diversity and inclusion.


• Foster and strengthen collaborative learning and problem-solving within an organization.

Who should attend

• Executives and managers who design, develop or maintain Employee Welfare programme  or policies

• Those managing wellness, welfare programmes and activities for fellow employees

• HR practitioners who manage the Human Resource policies in an organisation


1. Sources of Discord and Disharmony in the workplace

• Conflict

- Is it possible to have a conflict-free workplace?

- Types of Conflict

- Educating employees on conflict resolution


• Bullying and Harassment

- Definition and Difference between the 2 behaviours

- Understanding Singapore’s anti-harassment laws and the Employer’s Legal Obligations to protect and compensate victims of harassment in view of Duty of Care, Vicarious Liability and other considerations

- Recognising the challenges and limitations of the legislation in the work place

- Organisational structures that are conducive to Bullying and Harassment

- Dealing with difficult and complex scenarios

- Handling a workplace investigation


2. Code of Conduct to regulate Conflict, Bullying and Harassment

• Educating employees on constructive Corporate Behaviours and Etiquette

- Is Sensitivity Training and Zero Tolerance on Bully and Harassment adequate?

- Setting boundaries for personal, social and business interactions in Social Media and Digital Technology


• Establishing a HR Policy on bullying and harassment


3. Maintaining a Constructive Workplace Culture

• Examine the role of Culture in fostering a Wellness Ethos in an Organisation

- Identify constructive and unconstructive cultures that foster undesirable behaviours


• Appraise how Culture is shaped, impacted and sustained by the type of Leaders inside an organisation

-  Distinguish different Leadership styles that transform the organisational context, employee interaction and how employees are inspired or demotivated to achieve effectiveness, performance and productivity


4. Manage Workplace Diversity

- Evaluate the importance of diversity and inclusivity for employees

- Examine the benefit of diversity in conflict management

- Identify the link between diversity, collaborative learning and conflict resolution

- Devise a tool kit to implement Diversity


Theresa Chin started leadership facilitation in the early 2000s under the CREST or Critical Enabling Skills programme. She continues to provide leadership facilitation as Leadership is a highly dynamic enabling force and process in all organisations. She applies Humanistic Psychology principles in group dynamics, inter-personal relationships and personal growth. Between 2012 and 2015, Theresa was one of the Health Promotion Board’s lists of certified Workplace Health Consultants till the Workplace Health Grant ended in September 2015.  She continues to provide Employee Wellness programmes.

Her earlier training experience included corporate training as well as corporate communications and marketing. She developed training modules on customer service, teambuilding, conflict management and leadership. She also developed human resource training modules in recruitment and interviewing. In the area of customer service training, she uses 360 degree assessment that examines individual and group attitude and orientation towards a service culture.

Theresa has delivered a series of workshops to teachers on mental health issues as school counsellor and her corporate clients include Croda, National Environment Agency and Ministry of Finance.

Theresa possesses a Masters in Human Resource Management, Masters in Counselling and Bachelor of Arts. She also obtained a Postgraduate Diploma in Compensation & Benefits and a Postgraduate Diploma in Marketing.

Administrative Details:

Scheduled Dates

• Date to be advised - New


• One day

• 9 am to 5:30 pm



A Certificate of Attendance will be awarded at the end of the course.



• S$ 550 for Community

• S$ 580 for Non-Subscribers


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


Past Participants:

Past Participants' Comments

Past Participant Organisations