Overview of the various HR functions and practices


Human capital is the only active capital in any organisation. Without human capital, financial capital and physical capital cannot create value on their own.  Without capable people an organisation’s strategy cannot be implemented to accomplish its goals no matter how good its strategy is.

Human resources and human resource capabilities are a key part of intangible values which have over the last 4 decades caught up in terms of proportion with tangible values of an organisation’s market value.

Being the largest operating expenses in any organisation, as well as an investment, it is imperative that human resource management be understood and embraced not just by HR practitioners, but by all with people-management responsibility to optimise this valuable capital.

This one-day workshop has been designed to give all non- HR professionals a platform to appreciate all the HR functions and their relevance to organisational effectiveness.

Course Details: 


• To appreciate the importance of Human Resource Management in an organisation's business strategy.

• To show that effective Human Resource Management can improve business performance.

• To understand the fact that Human Resource Management is also the responsibility of all managers, supervisors and anyone with people-management responsibility.

• To educate Non-HR people the many functions of Human Resource Management and their applications.

• To let participants practice some skills learned.


I. Some business challenges

- Operating in a new environment
- The Gig Economy: How it impacts HR management
- Singapore employees’ job satisfaction and engagement ranking in Asia Pacific: A wakeup call


II. Competitive advantage through superior Human Capital Management

- Superior HCM equals Higher Share Holder Value: compelling evidence
- Human Resources as assets


III. Employment Engagement

- Economic contract
- Psychological contract


IV. Human Resource Management

- The importance of HRM
- A comprehensive HRM Model


V. The Human Resource Management functions

- HR Planning
- Staffing
- Orientation and On-boarding
- Performance Appraisal
- Training and Development
- Compensation & Benefits
- Safety and Health
- Industrial Relations


VI. Law and compliance

- Governance and Business Ethics
- Whistle blowing
- Sexual harassment
- Personal Data Protection


VII. Employee Engagement

- Disengaged employees costs Singapore billions of dollars in growth
- What it is and its benefits
- Who is responsible
- How employee engagement leads to better business performance
- Engaging millennials


VIII. HR’s Changing Role

- Evolution of the HR role
- The traditional model versus the transformed model
- The three-legged model
- HRM now: 20 years on after the inception of the Three-legged Model

Who should attend

• All HR Line Managers, Supervisors, Officers, Executives, Assistants.

• Anyone who need to gain better understanding of HR practices and procedures to fulfill their HR role within the organization.


Chan Phak Sung has 20 years of experience in regional start-up and leadership Human Capital Development and Management function in Asia-Pacific for Global MNCs such as Canon, Dell Computer, Sony, Air Products and Chemicals, Informatics, etc. He has also had hands-on experience in business development, customer service, corporate training, consulting, M&A. He left Canon where he held three appointments: Regional HR Director; Regional Innovation & Productivity Supervising Director; and Regional Learning & Development Director.

Phak Sung is currently a management consultant helping companies to setup their HR functions and infrastructures; merge their policies and practices when they acquire companies; trouble shoot if they have organizational effectiveness issues; and design and deliver training or workshops such as cross-cultural communication, team building, strategic planning and change management, corporate governance and ethics, leadership skills etc.

He conducted a ten-day series of workshops for the Royal Bhutan Government's Ministries' Heads of HR in strategic planning, strategic staffing, and corporate governance. He was recently the keynote speaker in a forum on Human Capital Analytics in Manila organized by Assessment Analytics International. His topic was Measuring Human Capital Analytics for Business Growth.

Phak Sung lectured at a local institute in Strategic Planning and Change Management in the graduate diploma and diploma programs in Human Capital Management introducing the first ever Corporate Governance and Ethics program and was the only lecturer for this program. He also lectured on International Human Capital Management and Administrative Management for an Australian university's bachelor's degree programs. Phak Sung is currently one of the trainers for HRSINGAPORE's HR Certification Courses. 

Phak Sung holds a Bachelor of Arts (Hons) Economics from California State University, USA.

Administrative Details:

Scheduled Dates

• 13 March 2018 - 16th Run


• One day

• 9 am to 5:30 pm


A Certificate of Attendance will be awarded at the end of the course.


• S$ 650 for Community

• S$ 680 for Non-Subscribers


• Skills Connect WDA Reference CRS-N-0000643.

• Skills Future Credit for Self-Sponsored Singaporeans aged 25 and above.


• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options


Past Participants:

Past Participants' Comments

• "After this training, I will contribute ideas to improve on our HR roles!"

• "Useful actual examples, sharing by attendees, with good explanation, advice from the trainer." - Samantha Hoe, Yamaha Motor Asia Pte Ltd

• "Thank you Mr Chan to provide many examples on HR related information." - Jennifer Hung, SCSK Asia Pacific Pte Ltd

Past Participant Organisations

• AIMS AMP Capital Industrial REIT Management, Alpine Engineering Services, ANSAC, Autovox, Aegis Building & Engineering Pte Ltd, Antics Holdings Pte Ltd, Applied Satellite Technology Asia Pte Ltd.

• BOC Aviation, Borouge, BW Offshore Singapore, Bystronic Asia, Bishan-Toa Payoh Town Council. 

• Capital Dynamics, CapitaLand, CEVA Asia Pacific Holdings Company, Chemical Specialties (S), City Wash, Casino Regulatory Authority, Collars Consultancy.

• DHL Supply Chain, Digi Wireless Singapore, DNR Process Solutions, DTG International Gmbh, Dentalthon Medtech, Deif Asia Pacific. 

• EA Consulting Group, EDZ Interior Contracts, Eisai Asia Regional Services, EUT Fashion (S), Everett Charles Technologies, Eastport Chartering.

• GL Noble Denton, Global Maritime Consultancy.

• H.I.S. International Travel, Heeton Management, Hellmann Worldwide Logistics, Hobee Print, Huhtamaki Singapore, Hurco (S E Asia), Heliconia Capital Management. 

• Institute of Bioengineering and Nanotechnology, Infolog Pte Ltd.

• JA Scaffolding & Engineering Enterprise, Jobscentral.

• Keong Hong Construction, Kim Yuen Electrical Engineering Pte Ltd.

• Lam Learning Hub, Lemo Asia, Leo Burnett (S).

• Majlis Ugama Islam Singapura, Ministry of Culture, Community and Youth, Ministry of Law, Mitsui & Co. (Asia Pacific). 

• National Healthcare Group, National Library Board, Nestle Singapore, Ngee Ann Polytechnic, Nichiyu Asia, Norgas Carriers, NRS Tunneling & Construction Supplies, NVT Technology, National Institute of Education.

• PricewaterhouseCoopers, POLWEL Co-operative Society, PropNex Property Management Consultants.

• Ras The Essence Of India, Reichle + De-Massari Far East, Republic Polytechnic, Research Instruments, RGB Color, 

• Sabic Asia Pacific, Saipem Singapore, Seagull Marine, Self Leadership International, Singapore Medical Council, Stamford American International School, SciGen, SCSK Asia Pacific, SL Global, Steward Cross Pte Ltd.

• Tai Chong Cheang Steamship Co (Singapore), TGH AP, The Law Society of Singapore, The National Art Gallery, Tong Teik, Tourism Management Institute of Singapore, Tokyo Century Leasing (Singapore) Pte Ltd.

• Watkins Syndicate Singapore, WIKA Instrumentation Pte Ltd.

• Yamaha Motor Asia, Yayasan MENDAKI.