This workshop will give all non-HR people in the organisation an overview of the HR functions and their relevance to organisational quality and effectiveness.


Human capital is the only active capital in any organisation. Without human capital, financial capital and physical capital cannot create value on their own. Without capable people an organisation’s strategy cannot be implemented to accomplish its goals no matter how good its strategy is.

Human resources and human resource capabilities are a key part of intangible values which have over the last four decades caught up in terms of proportion with tangible values of an organisation’s market value.

HR is the largest operating expense in an organisation. It is also regarded as an investment. Therefore, it is imperative that the human resource management role and function is understood and embraced all whose responsibilities include people management to optimise this valuable capital.

This one-day workshop will give all non- HR people in the organisation an overview of the HR functions and their relevance to organisational quality and effectiveness.

Course Details: 


• To appreciate the importance of Human Resource Management in an organisation's business strategy.

• To show that effective Human Resource Management can improve business performance.

• To understand the fact that Human Resource Management is also the responsibility of all managers, supervisors and anyone with people-management responsibility.

• To educate Non-HR people the many functions of Human Resource Management and their applications.

• To let participants practice some skills learned.


I. Some business challenges

- Operating in a new environment
- The Gig Economy: How it impacts HR management
- Singapore employees’ job satisfaction and engagement ranking in Asia Pacific: A wakeup call


II. Competitive advantage through superior Human Capital Management

- Superior HCM equals Higher Shareholder Value: compelling evidence
- Human Resources as assets


III. Employment Engagement

- Economic contract
- Psychological contract


IV. Human Resource Management

- The importance of HRM
- A comprehensive HRM Model


V. The Human Resource Management functions

- HR Planning
- Staffing
- Orientation and On-boarding
- Performance Appraisal
- Training and Development
- Compensation & Benefits
- Safety and Health
- Industrial Relations


VI. Law and compliance

- Tripartite Alliance for Fair and Progressive Employment Practices
- Governance and Business Ethics
- Whistle blowing
- Sexual harassment
- Personal Data Protection


VII. Employee Engagement

- Disengaged employees costs Singapore billions of dollars in growth
- What it is and its benefits
- Who is responsible
- How employee engagement leads to better business performance
- Engaging millennials


VIII. HR’s Changing Role

- Evolution of the HR role
- The traditional model versus the transformed model

Who should attend

• All HR Line Managers, Supervisors, Officers, Executives, Assistants.

• Anyone who needs to gain better understanding of HR practices and procedures to fulfill their HR role within the organization.



Elsie Low is a HR Practitioner with over 25 years of experience. She has specific experience and strength in talent acquisition, human resource development, compensation and benefits development, payroll administration and management, talent management, employee communication and relations. She is a visionary and performance focused professional. Coupled with that, she has excellent business acumen with strong work ethics.

Elsie has worked in various multi-national and local SMEs and in different sectors such as manufacturing, electronics, construction, engineering and oil & gas. Her span of responsibility and experience are spent in various regional and leadership roles across different regions in ASEAN, Australia, China and Middle East.

Elsie graduated with a Bachelor Degree in Human Resource and a MBA in Finance. She also possesses the Certificate in Workplace Basics from Fairwork Commission Australia and an Advanced Certificate of Training and Assessment (ACTA).

She is currently one of the trainers for HRSINGAPORE’s HR Certification Courses.

Administrative Details:

Scheduled Dates

• 16 October 2024  (Face-to-Face)  (27th Run)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Hotel seminar room


A Certificate of Attendance will be awarded at the end of the course.


Course Fee

• S$ 741.20 w/GST (S$680.00)


• SSG/Skills Future Reference TGS-2020503000.

• Funding ends after 31 December 2024

• For Company Sponsored - Net Payable Fee After SSG Training Grant (S$14.00): S$727.20 w/GST.

• For Self-Sponsored - SkillsFuture Credit Can Be Used (Singaporeans aged 25 and above).


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

• "Great program for non-HR managers to understand HR challenges and how HR can be a strategic enabler. Excellent trainer Elsie who is very knowledgeable, experienced and engaging! Thank you so much!" - Steve Tan, Pacific International Lines (Private) Limited

• "I think it was perfect and Elsie’s examples always made things clear. Thank you!" - Amanda Goh

• "Indeed a valuable and effective workshop. Lots of live examples shared" - Ng Kwee Cheng

• "Insightful and highly educational. Knowledgeable" - Qamarul Arifin Bin Kamarudin

• "I like Elsie who is able to use practical and relevant teaching issues on HR" - Tan Chee Hai Tony

• "Ms. Elsie Low was an impressive instructor. She conducted the training so well, demonstrated excellent communication skills, and was a true professional in her field" - Vicky Cruz

• "Knowledgeable trainer who is able to share useful examples from the industry" - Noraini Bte Mohd Hanifah Rasfee, Institute of Technical Education

• "After this training, I will contribute ideas to improve on our HR roles!"

• "Useful actual examples, sharing by attendees, with good explanation, advice from the trainer." - Samantha Hoe, Yamaha Motor Asia Pte Ltd

• "Thank you Mr Chan to provide many examples on HR related information." - Jennifer Hung, SCSK Asia Pacific Pte Ltd

Past Participant Organisations

• AIMS AMP Capital Industrial REIT Management Limited, Alpine Engineering Services Pte Ltd, ANSAC, Autovox Pte Ltd, Aegis Building & Engineering Pte Ltd, Antics Holdings Pte Ltd, Applied Satellite Technology Asia Pte Ltd, AGC Asia Pacific Pte Ltd, Ascensia International School Pte Ltd, Advanced Remanufacturing and Technology Centre (ARTC)

• BOC Aviation Ltd, Borouge Pte Ltd, BW Offshore Singapore Pte Ltd, Bystronic Asia Pte Ltd, Bishan-Toa Payoh Town Council

• Capital Dynamics (S) Pte Ltd, CapitaLand, CEVA Asia Pacific Holdings Company Pte Ltd, Chemical Specialties (S) Pte Ltd, City Wash Pte Ltd, Casino Regulatory Authority, Collars Consultancy Pte Ltd, Caldecott Group, Canossaville Children and Community Services, Convergint Singapore Pte Ltd

• DHL Supply Chain, Digi Wireless Singapore Pte Ltd, DNR Process Solutions Pte Ltd, DTG International Gmbh, Dentalthon Medtech Pte Ltd, Deif Asia Pacific Pte Ltd

• EA Consulting Group, EDZ Interior Contracts Pte Ltd, Eisai Asia Regional Services Pte Ltd, EUT Fashion (S) Pte Ltd, Everett Charles Technologies, Eastport Chartering Pte Ltd

• GL Noble Denton, Global Maritime Consultancy Pte Ltd

• H.I.S. International Travel Pte Ltd, Heeton Management, Hellmann Worldwide Logistics, Hobee Print Pte Ltd, Huhtamaki Singapore Pte Ltd, Hurco (S E Asia) Pte Ltd, Heliconia Capital Management Pte Ltd, Hunting Energy Services Pte Ltd, Hwa Chong International School

• Institute of Bioengineering and Nanotechnology, Infolog Pte Ltd, Interflour Group Pte Ltd, Institute of Technical Education

• JA Scaffolding & Engineering Enterprise, JobsCentral

• Keong Hong Construction Pte Ltd, Kim Yuen Electrical Engineering Pte Ltd, Kyocera Asia Pacific Pte Ltd

• Lam Learning Hub Pte Ltd, Lemo Asia Pte Ltd, Leo Burnett (S), Love,Nils Ltd, Lam Soon Singapore Pte Ltd, Lembaga Pentadbir Masjid Darussalam

• Majlis Ugama Islam Singapura, Ministry of Culture, Community and Youth, Ministry of Law, Mitsui & Co. (Asia Pacific) Pte Ltd, Mieux Pte Ltd, Masjid Darul Makmur

• National Healthcare Group, National Library Board, Nestle Singapore, Ngee Ann Polytechnic, Nichiyu Asia Pte Ltd, Norgas Carriers Pte Ltd, NRS Tunneling & Construction Supplies Pte Ltd, NVT Technology Pte Ltd, National Institute of Education, NTN Bearing-Singapore (Pte) Ltd

• OUE Limited

• PricewaterhouseCoopers, POLWEL Co-operative Society Limited, PropNex Property Management Consultants Pte Ltd, Pacific International Lines (Private) Limited

• Ras The Essence Of India, Reichle + De-Massari Far East (Pte) Ltd, Republic Polytechnic, Research Instruments Pte Ltd, RGB Color

• Sabic Asia Pacific Pte Ltd, Saipem Singapore Pte Ltd, Seagull Marine Pte Ltd, Self Leadership International Pte Ltd, Singapore Medical Council, Stamford American International School, SciGen Ltd, SCSK Asia Pacific Pte Ltd, SL Global Pte Ltd, Steward Cross Pte Ltd, Showa Denko HD Singapore Pte Ltd, Singapore Kindness Movement, Singapore Maritime Institute, Singapore University of Technology and Design

• Tai Chong Cheang Steamship Co (Singapore) Pte Ltd, TGH AP Pte Ltd, The Law Society of Singapore, The National Art Gallery, Tong Teik Pte Ltd, Tourism Management Institute of Singapore, Tokyo Century Leasing (Singapore) Pte Ltd, Tripartite Alliance Limited

• United Veterinary Clinic Pte Ltd, UTEC Survey Asia Pte Ltd

• Watkins Syndicate Singapore Pte Ltd, WIKA Instrumentation Pte Ltd

• Yamaha Motor Asia Pte Ltd, Yayasan MENDAKI