Learn to develop and manage Key Performance Indicators (KPIs) for performance management in your organisation

Introduction

In today’s fast-changing and highly competitive business environment, organisations can no longer rely on outdated, top-down performance management approaches. Success now depends on alignment, engagement, measurable outcomes, and that starts with building effective Key Performance Indicators (KPIs) which are powerful drivers of organisational clarity, alignment, and performance. KPIs form the foundation of a fair and objective performance management system.

Effective performance management is no longer a one-way process. It requires dialogue, collaboration, and shared ownership, where employees actively participate in setting and achieving their KPIs. When designed correctly, KPIs translate strategy into action and ensure that every individual understands how their work contributes to overall success. When employees understand what matters most, they can prioritise effectively, leading to stronger execution of strategy and better business outcomes. With clear KPIs in place, organisations can continuously monitor and refine performance.

Whether you are redesigning your KPI framework or strengthening your current system, this one day hands-on course will give you the tools, insights, and confidence to lead performance effectively and manage performance systems that truly deliver results. Integrating AI-driven concepts, equipping participants with the skills to design KPIs that are not only measurable—but also predictive, adaptive, and strategically aligned.

Course Details: 

Objectives

• Develop a strong understanding of performance management frameworks and disciplines.

• How performance management helps to drive organisation’s performance.

• Learn how to design meaningful and measurable KPIs.

• Build performance dashboards to track and visualise results.

• Align KPIs with organisational vision, mission, and strategic goals.

• Apply practical tools to improve performance conversations and appraisals.

• Leverage AI to KPI development and optimisation.

Methodology 

• Case studies, group discussions, role plays and hands-on exercises will help participants apply what they learn at their workplace.

Outline

I. Types of Performance Disciplines

• Are you ready for Balance Scorecards?

• Six Sigma

• Total Quality Management

 

II. Performance Dashboard

• What is it and what is used for?

• Benefits

• Design effective performance dashboards

• Use data to support strategic decision-making

 

III. Designing Effective Key Performance Indicators

• Types and characteristics of effective KPIs

• Linking KPIs to business strategy

• Avoiding common KPI pitfalls

• Creating KPIs for different roles

 

IV. How To Create KPIs For:

• General Positions

• Behavioural Skills

• Specific Industries

• Specific Job Positions

Outline

V. Performance Management

• Painless Performance Conversations

• Lead with behaviour, not judgement

• Ask purposeful questions

• Communicate clearly and constructively

• Foster continuous improvement

 

VI. Performance Appraisal

• Tools used for conducting appraisals

• Conduct fair and objective appraisals

• Use appraisal data to drive development and decisions

• Enhance employee engagement and accountability

Who should attend

• HR professionals managing performance systems

• Managers and team leaders responsible for team performance

• Business leaders driving organisational results

• Anyone seeking to improve KPI design and implementation

Trainer

Elsie Low is an HR Practitioner with over 25 years of experience. She has specific experience and strength in talent acquisition, human resource development, compensation and benefits development, payroll administration and management, talent management, employee communication, and relations. She is a visionary and performance-focused professional. Coupled with that, she has excellent business acumen with a strong work ethic.

Elsie has worked in various multi-national and local SMEs and in different sectors such as manufacturing, electronics, construction, engineering, and oil & gas. Her span of responsibility and experience is spent in various regional and leadership roles across different regions in ASEAN, Australia, China, and the Middle East.

Elsie graduated with a Bachelor's Degree in Human Resources and an MBA in Finance. She also possesses a Certificate in Workplace Basics from Fairwork Commission Australia and an Advanced Certificate of Training and Assessment (ACTA).

She is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Administrative Details:

Scheduled Dates

• 11 November 2026  (Face-to-Face)  (8th Run) - Confirmed

Online/Virtual

• Available for in-company customised training

Duration / Venue

• One day

• 9.00 am to 5.00 pm

• Hotel Grand Pacific Singapore  (8th Run)

Certification

A Certificate of Attendance will be awarded at the end of the course.

 

Course Fee

• S$ 566.80 w/GST (S$520.00) for Community/Corporate Subscriber

• S$ 599.50 w/GST (S$550.00) for Non-Subscriber

Funding

• Grants/Subsidies/SkillsFuture Credit are not applicable.

IHRP CPD Hours 

• 7

(Please refer to the IHRP website)

Refreshment

• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

• "Very good program to understand the concepts. Very applicable to work" - Sharon Ng

Past Participant Organisations

• AWWA Ltd

• Big Box International Pte Ltd

• CC Innovation Singapore Pte Ltd, Chinese Development Assistance Council, Cyberbot Pte Ltd

• DH Asia Investment Pte Ltd

• Finova Advisory Pte Ltd, Finova CAS Pte Ltd, Finova Singapore Pte Ltd

• Hwa Chong International School

• ifm electronic Asia Pte Ltd, IINO Singapore Pte Ltd

• Kemia Pte Ltd

• MC Shipping Ltd. Singapore Branch, M+S Pte Ltd

• NPE Print Communications Pte Ltd

• Penanshin Shipping Pte Ltd, Phoenix Tankers Pte Ltd, Paradox Clarke Quay Pte Ltd, Penanshin Shipping Pte Ltd

• Samudera Shipping Line Ltd, Satsaco Express Transportation Pte Ltd

• Yongyang Lift Engineering Pte Ltd, Yinsheng Engineering Pte Ltd

• Ziehm Imaging Singapore Pte Ltd