Post-COVID19 – Managing Change at The Workplace


It is increasingly clear our era will be defined by a fundamental schism: the period before COVID-19 and the new normal that will emerge in the post-viral era: the “next normal.”

Helping employees navigate through such extreme change is critical to organizations’ short-term and longer-term survival. Consider this – we’re coming out of one of the lowest unemployment periods in history when the fight for quality talent was fierce. While unemployment is increasing in some areas, other areas are desperate for qualified, skilled employees.

Once our current situation recedes, the war for talent will once again heat up as organizations try to move swiftly to hire. Building bonds with employees now by helping them manage change could be the difference between quickly re-establishing performance versus lagging the pack.

Course Details: 


• Rethink how we lead, engage teams and inspiring individuals. How do we build greater sponsorship, influence, desire and commitment to change, as well as greater resilience, within our organization?

• Having the ability to successfully change—both as leaders and as organizations—becoming a source of competitive advantage.

• Uncertainty is uncomfortable for everyone. What a manager can do to keep people focused while also helping them cope with the feelings that change and ambiguity bring up?

• Creating guidelines to build trust and engagement with your employees and assisting your organization manage through the COVID-19 change curve.


• COVID-19 Crisis is a world-changing event – Where we are now, and where we heading?

- The return of Physical Distancing
- The important of Resilience and Workforce Efficiency
- The Emerging of Non Physical Contact Economy
- Increasing Government Intervention


• Managing extreme organizational change now to secure future success

- Be visible
- Don’t just share information but strengthen relationships
- Reinforce leadership by means of constant communication
- Be transparent in decision making


• Dealing with Human Capital issues of the COVID-19 Pandemic

- Facing key people challenges
- What organization need to focus
- The challenges employees are facing while working from home
- What are the roles of HR and Leaders?


• Sharing Knowledge & Experiences: Leading through Uncertain Times

- How we or should we lead our employees?
- How we or can we help our employees work from home effectively?
- How we or can we help our teams stay productive?
- How we or can we continue to engage virtually?
- How our leader or can a leader engage his organization differently than before?

Who should attend

• Managers and Change Project Leaders
• Change Agents and HR Practitioners
• Employee Engagement Professionals


Michael Giam

Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary in the development of a learning culture within the organization and beyond. In 2003, Michael was selected by the industry to become one of the Executive Committee Members representing the Singapore hospitality industry to provide value-added initiatives and plans to the local government in enhancing the skills and value of the local workforce. He is active in helping the community, especially those unemployed and in poverty to reskill them and bring them back to the workforce.

In recent years Michael worked in China for Marriott to open new properties and some of its flagship hotels. Michael also worked for the Society of Petroleum Engineers in Malaysia as their Asia Pacific Director of Operations responsible for organizing and managing industry-related MICE activities. In his tenure, he has also developed good relationship with key stakeholders and decision makers in many national oil companies and international oil and gas corporations. Michael also worked as an independent consultant handling several pre-opening and restructuring projects. This include assisting the GM in opening the first Wyndham flagship hotel in Singapore; worked as an interim General Manager to open an exclusive club for arts & culture professionals in Guangzhou; developed and implement a comprehensive strategic Customer Service Excellence Program for United Overseas Bank in China as well as providing professional HR service & consultation to the new rebranded Hotel Jen in Singapore.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management, Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is also a registered Practicing Management Consultant (PMC) and a member of Singapore Chinese Chamber of Commerce & Industry (SCCCI).

Administrative Details:

Scheduled Dates

•  3 July 2020  (New!)

Duration / Venue

• 3 hours

• 9 am to 12 noon

• Virtual training room


Participants will receive a Certificate of Attendance at the end of the course.


• S$ 150 for Community

• S$ 180 for Non-Subscribers


• 10.15 to 10.30 am

Past Participants:

Past Participants' Comments

Past Participant Organisations