Take your skills to the next level. Designed for new entrants into the training field, this course will provide the skills to excel as a training administrator.


An effective training administrator coordinates the administrative activities of the training function to enable company departments to operate proactively in employee development and training.

This workshop gives an overview of the training function so that better administrative and logistical support can be given to the training function. It is rich in case studies covering training needs analysis to organising a training event.

The course is designed for new entrants to the training field. It is for those involved in the day-to-day operations of training programmes and also for those who are expected to support the training function.

Course Details: 


At the end of the workshop, the participants would be able to:

• Have an overview of the training function

• Identify the different roles of training

• Understand functional and inter-functional competencies

• Know what Training Needs Analysis, Training Plan and Training Roadmap means

• Coordinate the training process and activities

• Assess training impact in 4 evaluation levels

• Administer training records using a system

Who should attend

• Training Administrators and Training Coordinators.

• Admin Assistants and those assisting in training administrative matters.

• HR and non-HR assistants.

• Junior supervisors, officers.


• Benefits of training and development

• Training Roles, Policy and Process

• Understanding competencies

• The Performance Quadrant

• 4 categories of Training Needs

• Different types of learning methods, such as Coaching and Mentoring

• Career Planning Process

• Training administration (registration, training calendar, setup, logistics, etc).

• Post-training follow-up (data maintenance, reporting and measure impact of training).

Benefits of Attending This Course

• Appreciate the Training and Development Role in the organisation

• Understand Inter-relationship between training Process, Policy and System

• Able to differentiate between training and non-training needs

• Understand the process flow from training needs analysis to evaluation

What questions this training programme provides answers to:

• Do you know when training is a solution to staff performance issue?

• Do you have a training policy, system and process in place?

• How do you make sure the training needs of your organisation is comprehensive?

• How do you ensure training administration is effective?

• How can you help make training cost-effective?


Susan Fong brings with her more than 20 years of working experience in the field of Human Resource Management and Development. Her experience spans across industries like telecommunications, market research, information technology and healthcare. She was holding managerial positions in various organisations and her last position was Senior Manager, Learning and Development, in a local large organisation.

Susan conducts various programmes, ranging from personal development to leadership. She has conducted programmes on Leadership Development, Competency-Based Interview and teambuilding. She is also certified as a DISC Behavioural Consultant, NLP Practitioner and WSQ-ESS programme facilitator.

Having been in the role of a Senior Human Resource Practitioner with management responsibilities, Susan has leadership and facilitation experience. As such, she is able to share and impart her knowledge and experience in areas like interviewing skills, performance management and people management. She has conducted numerous training sessions for organisations such as ACNielsen Research, Tan Tock Seng Hospital, Parkway Health, Starhub, Sanmina-SCI, John Wiley and Sons, NTUC First Campus, DTZ, Jurong Port and more.

Her passion lies in being able to contribute to improving the competencies of her participants through interactive sessions. She firmly believes that competent people make a big and positive difference to the organisation. Susan is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Susan holds a Bachelor of Business in Business Administration (Distinction Award) and also a Graduate Diploma in Personnel Management (Bronze Award). She is also certified in Advanced Certificate in Training and Assessment (ACTA).

Administrative Details:

Scheduled Dates

• 26 July 2024  (Face-to-Face)  (29th Run)

Duration / Venue

• One day

• 9 am to 5.30 pm

• Hotel seminar room


A Certificate of Attendance will be awarded at the end of the course.



• S$ 675.80 w/GST (S$620.00) for Community/Corporate

• S$ 708.50 w/GST (S$650.00) for Non-Subscriber


Grants/Subsidies/SkillsFuture Credit are not applicable.


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

• "Trainer was able to engage the participants & the course was interesting. Class size was just right".

• "Interactive session. Useful material".

• "Thank you! Worth every cents paying for this course!"

• "Well-extensive overview for implementing training programs" - Tay Qin Yan, Keywords International Pte Ltd

• "Able to meet the objectives" - Felicia Teo, St Luke's ElderCare Ltd

• "Trainer is very experienced. She narrates with example for a first timer in HR. Thank you!"

• "Materials are well prepared, overall training is fruitful!"

• "Trainer is well prepared and approachable!“ Kelly Ong, Eu Yan Sang International Ltd

• "Most of the topics touched on are useful & can be put to good use at work" – Emily Kang, Keppel Sea Scan Pte Ltd

• "It was overall a good program & I learnt what I wanted to at the beginning. Trainer was willing to share information which was not in the slides and was outside of the scope."

Past Participant Organisations

• A*STAR, Agency for Integrated Care, AIA Company, Asahi Techno Vision, Asian Women's Welfare Association (AWWA Ltd), Attorney-General's Chambers, AusGroup Singapore, AMKFSC Community Services Ltd

• Barclays Capital Services, BP Singapore, Building and Construction Authority, Bureau Veritas, Becton Dickinson Medical (S), Broadway F&B Management Pte Ltd

• CBM, Central Narcotics Bureau, CESCO Offshore Marine & Engineering Services, Chartis Singapore Insurance, Citibank, City Gas, Civil Service College, Cold Storage Singapore, COSL Drilling Pan-Pacific Ltd, Counselling and Care Centre, Courts (Singapore), CPF Board, CSIT, Chang Seng Services Pte Ltd

• Daikin Airconditioning, Daiwa Securities SMBC Singapore, Defence Science & Technology Agency, Dnata Singapore, Dril-Quip Asia Pacific, Dyslexia Association of Singapore, Dentons Rodyk & Davidson LLP

• EDMI, EMCC, Energy Market Authority, Eu Yan Sang International Ltd

• Foo Kon Tan Grant Thornton, FRP Products Co, GAC (Singapore), Fluke South East Asia Pte Ltd

• Gemalto, Groz-Beckert East Asia LLP

• Herbalife International Singapore, Holiday Inn Atrium Singapore, Horizon Singapore Terminals, Housing and Development Board

• Infineon Technologies Asia Pacific, Institute of Chemical and Engineering Sciences, International Air Transport Assoc

• J.Ray McDermott Asia Pacific, JTC Corporation, JURONG International Holdings, JY Engineering & Construction

• Kajima Overseas Asia, Kao Singapore, KB Associates, Keppel Merlimau Cogen, Keppel Sea Scan, Keppel Seghers Engineering Singapore, Keppel Shipyard, Koon Holdings, Kraft Foods Asia Pacific Services, Keywords International Pte Ltd, Kaplan Learning Institute Pte Ltd

• Land Transport Authority, LASALLE College of the Arts

• Man Diesel Singapore, Maritime and Port Authority of Singapore, McConnell Dowell SEA, MediaCorp Technologies, Medical Imaging, Ministry of Defence, Ministry of Health, Ministry of Trade and Industry, Mitsui & Co. (Asia Pacific), MOH Holdings, Multinational Business Links, Murata Electronics Singapore, Monetary Authority of Singapore, Muslim Missionary Society Singapore

• Nanyang Technological University, Naphta Services SA (Singapore Branch), National Environment Agency c/o Vital Shared Services, National Neuroscience Institute, National Parks Board, NCS, NEC Semiconductors, Nike Singapore, Nokia Siemens Networks Singapore, Norelco-UMS, NTUC Club, NTUC Fairprice Co-Operative, NTUC Healthcare Co-Operative, Nikon Singapore, NTN Bearing-Singapore, National Volunteer & Philanthropy Centre, Nishio Rent All Singapore Pte Ltd

• Oakwell Engineering

• Pan Pacific Hotels Group, Panasonic Electronic Devices Singapore, Panasonic Refrigeration Devices Singapore, PerkinElmer Singapore, Phillip Securities, PricewaterhouseCoopers, Prisco, PSA Corporation, PT Reasuransi Nasional Indonesia, Penta-Ocean Construction Co., Ltd, Persatuan Pemudi Islam Singapura

• Raffles Medical Group, Robert Bosch, Roxy-Pacific Holdings, Rentokil Initial Singapore Pte Ltd, RHB Bank Berhad

• SBS Transit, SIA Engineering Company, Schering-Plough, Science and Engineering Institute, Sembawang Engineers and Constructors, Sembawang Shipyard, Sembcorp Design and Construction, SINDA (Singapore Indian Development Association), Singapore Component, Singapore Corporation of Rehabilitative Enterprises, Singapore Institute of Management, Singapore Land Authority, Singapore Management University, Singapore Police Coast Guard, Singapore Press Holdings, Singapore Prison Service, Singapore Tourism Board, SingHealth Polyclinics, SOL, Sony Electronics Asia Pacific, ST Electronics (Training & Simulation Systems), Starwood Customer Contact Center (AP), Straits Construction Singapore, Samwoh Corporation Pte Ltd, Sumitomo Mitsui Banking Corporation, Singapore Red Cross, Samwoh Corporation Pte Ltd, St Luke's ElderCare Ltd, Straits Construction Singapore Pte Ltd, SCSK Asia Pacific Pte Ltd

• Taiyo Yuden, Takeda Development Center Asia, Tan Tock Seng Hospital, Tanaka Electronics Singapore, Temasek Polytechnic, The Bank of East Asia, The Bank of Tokyo-Mitsubishi UFJ, Temasek International Pte Ltd, Taiyo Technology Singapore Pte Ltd, Thomson Medical Pte Ltd, The British Club

• Uniqlo Singapore

• Visa International, Vital, MOF

• Wacker Chemicals (South Asia), WD Media (Singapore), Wec Engineers & Constructors, West Pharmaceutical Services Singapore, Woh Hup, WRise Wealth Management (Singapore) Pte Ltd

• Yokogawa Engineering Asia, Yoshinoya (S) Pte Ltd