Handling Difficult Employees Virtual Workshop

Introduction

Difficult employees can take many forms. “Difficulty” can manifest itself in quite a few ways, oftentimes, including people who spread rumours, who find the negative in everything, those who rarely cooperate, or who do not value the input and opinions of others. They may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward. Therefore, it is important to develop skills in dealing with difficult employees. You must be savvy in dealing with such difficult behaviours in order to be successful in your leadership career.

This virtual training is designed to equip the participants with the necessary skills to manage difficult employees and to help you to identify positive strategies for dealing with them. Participants will learn how to avoid conflict through healthy confrontation and actions that build stronger and better relationships and teamwork at the workplace.

Course Details: 

Objectives

Upon completion of this training, participants will be able to deal with difficult employees such as:.

• Late arrivals and early departures on a regular basis;

• Unexcused excessive absenteeism; disrespectful, abusive, vulgar, or rude language towards co-workers, managers and/or customers;

• Poor attitude toward the company and/or co-workers;

• Constant complaints, gossip or other disruptive behaviours that bring down employee morale;

• Poor or unprofessional job performance and/or quality of work.

Outline

• Why You Must Deal With Difficult Employees?

- Situation will not get better if left unaddressed, it usually gets worse.
- Constant complaining can quickly earn you the title of whiner or complainer.
- Doubts about your leadership and competence in dealing with difficult situation.

 

• Overcome Your Fear of Confrontation and Conflict

- Mastering confrontation is difficult; hard time in expressing how we feel in a straightforward and frank manner.
- Some tips on how to overcome the fear of confrontation and conflict.

 

• How to hold Difficult Conversation to Tackle Other’s Annoying Habits and Issues

- Identify what are difficult conversations which primary subject matter is potentially contentious and/or sensitive.
- Guidelines, tips and best practices in handling difficult conversations.
- Ways of tackling annoying behaviours and habits.

 

• How to Deal With a Bully

- 7 Ways to deal with Bully @ Work.
- 10 Tips to Overcome Bully.

 

• How to Manage a Negative Person

- How do you help someone who is always negative?
- What do you say to a negative person?
- How do you deal with someone with a negative attitude?
- How to Keep the Negative Attitudes of Others from Impacting You?

 

• How to manage Gossip

- Why do people gossip and how do avoid it?
- Steps to deal with gossip?

 

• How to Manage a High-Performing Employee With a Bad Attitude

- 5 ways to deal with bad-attitude high performers.

Who should attend

• This course is ideal for HR and non-HR people who wish to develop their skills and behaviours in dealing with difficult employees.

Trainer

Michael Giam

Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary in the development of a learning culture within the organization and beyond. In 2003, Michael was selected by the industry to become one of the Executive Committee Members representing the Singapore hospitality industry to provide value-added initiatives and plans to the local government in enhancing the skills and value of the local workforce. He is active in helping the community, especially those unemployed and in poverty to reskill them and bring them back to the workforce.

In recent years Michael worked in China for Marriott to open new properties and some of its flagship hotels. Michael also worked for the Society of Petroleum Engineers in Malaysia as their Asia Pacific Director of Operations responsible for organizing and managing industry-related MICE activities. In his tenure, he has also developed good relationship with key stakeholders and decision makers in many national oil companies and international oil and gas corporations. Michael also worked as an independent consultant handling several pre-opening and restructuring projects. This include assisting the GM in opening the first Wyndham flagship hotel in Singapore; worked as an interim General Manager to open an exclusive club for arts & culture professionals in Guangzhou; developed and implement a comprehensive strategic Customer Service Excellence Program for United Overseas Bank in China as well as providing professional HR service & consultation to the new rebranded Hotel Jen in Singapore.

Michael has always been interested to develop the next generation of talents and leaders. Since 1995, Michael has served as an adjunct faculty for several local and foreign universities as well as some adult learning institutions on topics including Human Resource Management, Coaching & Counselling, Business Contract & Maritime Law, Organizational Behavior, Customer Service Training and many others.

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is also a registered Practicing Management Consultant (PMC) and a member of Singapore Chinese Chamber of Commerce & Industry (SCCCI).

Administrative Details:

Scheduled Dates

•  17 July 2020  (New!)

Duration / Venue

• 3 hours

• 9 am to 12 noon

• Virtual training room

Certification

Participants will receive a Certificate of Attendance at the end of the course.

Cost

• S$ 150 for Community

• S$ 180 for Non-Subscribers

Break

• 10.15 to 10.30 am

Past Participants:

Past Participants' Comments

Past Participant Organisations