Introduction

Difficult employees can take many forms. “Difficulty” can manifest itself in quite a few ways, oftentimes, including people who spread rumors, who find the negative in everything, those who rarely cooperate, or who don’t value the input and opinions of others. They may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward.

Therefore, it is important to develop the skills in dealing with difficult employees. You must be savvy in dealing with such difficult behaviors in order to be successful in your leadership career.

This one day training is designed to equip the participants with the necessary skills to manage difficult employees and to help you to identify positive strategies for dealing with them. Participants will learn how to avoid conflict through healthy confrontation and actions that build stronger and better relationships and teamwork at workplace.

 

(Training Venues: In view of the current COVID-19 situation, we will maintain small class size for all our courses. Hotels has taken strict measures such as daily disinfecting of all seminar rooms, cleaning the lift buttons and door knobs, temperature taking for our participants and hand sanitizers are also available)

(Social Distancing: Traditional classroom setting with only ONE participant at each table, with a distance of one metre apart from another. Comfortable seating space at the lunch area. All participants have to wear a mask during the training)

Course Details: 

Objectives

Upon completion of this training, participants will be able to:

• Deal with difficult employees such as:

  • late arrivals and early departures on a regular basis;
  • unexcused excessive absenteeism; disrespectful, abusive, vulgar, or rude language towards co-workers, managers and/or customers;
  • poor attitude toward the company and/or co-workers;
  • constant complaints, gossip or other disruptive behaviours that bring down employee morale; and
  • poor or unprofessional job performance and/or quality of work.

• Learn the skill to manage difficult bosses who impact the employees’ desire to engage and contribute at work.

• Learn how to build effective relationship with bosses and co-workers that create success and satisfaction on the job.

Who should attend

• This course is ideal for HR and non-HR people who want to develop their skills and behaviours in dealing with difficult employees.

Outline

• Why You Must Deal With Difficult Employees?

  • Situation won’t get better if left unaddressed, it usually gets worse. They create unnecessary complexity, strife and worst of all stress.
  • Constant complaining can quickly earn you the title of whiner or complainer.
  • Doubts about your leadership and competence in dealing with difficult situation.

 

• Overcome Your Fear of Confrontation and Conflict

  • Mastering confrontation is difficult, no doubt about it. We usually have a really hard time expressing how we feel in a straightforward and frank manner that resolves conflict.
  • Some tips on how to overcome the fear of confrontation and conflict.

 

• How to hold Difficult Conversation to Tackle Other’s Annoying Habits and Issues

  • Identify what are difficult conversations which primary subject matter is potentially contentious and/or sensitive and may elicit strong, complex emotions that can be hard to predict or control.
  • Guideline, tips and best practices in Handling Difficult Conversations.
  • Ways of tackling annoying behaviours and habits

 

• How to Deal With a Bully

  • 7 Ways to deal with Bully @ Work
  • 10 Tips to Overcome Bully

Outline

• How to Manage a Negative Person

  • How do you help someone who is always negative?
  • What do you say to a negative person?
  • How do you deal with someone with a negative attitude?
  • How to Keep the Negative Attitudes of Others from Impacting You?

 

• How to manage Gossip

  • Why do people gossip and how do avoid it?
  • Steps to deal with gossip?

 

• How to manage Difficult Bosses

  • What are “Difficult Bosses”
  • 7 strategies to manage a Difficult Boss

 

• How to Deal with Difficult Co-worker

  • 7 Tips to deal with Difficult Co-Worker
  • On Your Own – How should you behave?

 

• How to Manage a High-Performing Employee With a Bad Attitude

  • 5 ways to deal with bad-attitude high performers

 

• Develop Effective Work Relationship

  • Why Have Good Relationships?
  • Defining a Good Relationship
  • Where to Build Good Relationships
  • How to Build Good Work Relationships

Trainer

Michael Giam

Michael Giam is an international business professional with decades of senior management experience working in highly complex and cross-cultural business environments. Michael’s international breadth of experience spans both in public institutions and private corporations focusing mainly on business fundamentals and human capital to establish clear and achievable strategic business goals.

From a Senior HR Business Partner to Senior Vice President, Michael has worked for several MNCs including CWT Distribution Limited (Singapore), International Data Corporation (USA), the Millennium & Copthorne International Hotels Group (Singapore), Marriott International (in China) and Melco China Resorts (Holding) Limited (Macau). In his tenure at CWT, Michael was appointed by the CEO as the Management Representative to lead in corporate culture development and change. He has developed, implemented and coached several action programs that were necessary for the development of a learning culture within the organization and beyond. 

Michael received his MBA from an Australian University and holds an Advanced Certificate in Training and Assessment (Facilitated Learning). He is a registered Practicing Management Consultant (PMC), a recognized SkillsFuture Mentor for SMEs in Singapore and also a Certified Senior Professional with IHRP Singapore.

Administrative Details:

Scheduled Dates

•  7 January 2021  (New!)

Duration / Venue

• One day

• 9 am to 5:30 pm

• Hotel seminar room

Certification

A Certificate of Attendance will be awarded at the end of the course.

 

Cost

• S$ 550 for Community

• S$ 580 for Non-Subscribers

Refreshment

• Coffee & tea with snacks during the morning and afternoon breaks

• Buffet lunch with vegetarian & halal options

 

Past Participants:

Past Participants' Comments

Past Participant Organisations