Design, develop, evaluate, assess and deliver learning, training and facilitation courses for organisations.


This is a 5-day course that will prepare those who are interested to design, develop, evaluate, assess and deliver corporate training programmes.

At the end of the course, you will acquire the competencies to assess learning needs, design and develop learning materials to conduct different types of training activities and deliver training.

This course will be interactive, and incorporate practical exercises, assessments and a range of training techniques to facilitate the learning process.

Course Details: 


• Create attention grabbing openings, creative ice-breaking activities.

• Techniques to manage anxiety and stage presence

• Design and structure a training session.

• Training styles and facilitation techniques.

• Techniques to increase participation and learning.

• Ways to effective instructions.

• Hands-on practice on training delivery.

Module 1 - Conduct Learning Needs Analysis (1 day)

• Analyse learning and non-learning needs.

• Understand the levels of evaluation and learning outcomes.

• Understand the ADDIE model.

• Apply adult learning principles.

• Conduct Learning Needs Analysis (LNA).

• Pinpoint dimensions of competencies.

• Link competencies with learning outcomes.

• Classify learning levels and learning styles.

• Relate the importance of audience analysis.

• Formulate learning objectives.

• Discuss qualities and skill-sets required to conduct LNA.

Module 2 - Design & Develop a Learning Event (1 day)

• State essentials of a training event.

• Analyse and relate to adult learning principles.

• Analyse adult learning principles.

• Formulate a captivating title for event.

• Generate a precise learning objective.

• Develop the training content.

• Apply the ROPE Model to organise content.

• Discuss the pros and cons of different types of experiential learning methods.

• Understand the thought process to design a learning activity.

• Discuss possible activities for Operational Personnel and Supervisory / Managerial Personnel.

• Discuss the importance of visual and audio aids.

• Understand how the different type of visual and audio aids will better the training.

• Structure the delivery of training content.

• Discuss the possible ways of delivering a message to the audience.

• Develop the lesson plan.

Module 3 - Conduct and Deliver Training (2 days)

• Understand the importance and basics of group facilitation.

• Relate and Apply the processes in group facilitation.

• Prepare a training session.

• Develop a training session.

• Design of a training session.

• Discuss and Apply the various methods of Instruction.

• Assess the profile and needs of learners (e.g. goals and expectations).

• Set group norms.

• Conduct open activities.

• Lead training groups.

• Transfer lessons learning.

• Handle different types of participants.

• Enhance verbal communication skills in presentation.

• Acknowledge the importance of presentation etiquette.

• Relate the importance of and Practice active listening.

• Decide on the conducive training environment.

• Use appropriate visual aids to enhance the training.

• Address professional and ethical issues in presentations.

• Adjust and Accommodate to group diversity.

• Conduct follow-up and individual reviews.

Module 4 - Evaluate & Assess Training Results (1 day)

• Set assessment criteria.

• Understand KirkPatrick’s theory of evaluation levels and Bloom’s Revised Taxonomy.

• Analyse the need to request for interim feedback during different levels of evaluation.

• Measure and interpret the effectiveness of the training program.

• Discuss various performance indicators to measure effectiveness of program.

• Convert data into monetary benefits.

• Calculate the Return of Investment (ROI) of Training.

• Measuring transfer of learning.

• Calculate the cost of training.

• Assess the effects of training.

• Review training outcomes based on agenda.

• Enhance the training effectiveness.

• Analyse the impact the training has on the organisational level.

Who Should Attend

Those aspiring to specialize in the area of training and development, wishing to conduct interactive training, to deliver competency-based training, to conduct in-house training or aiming to become an independent trainer.

Our Trainers

Decades of experience in local and regional HR practices and expert knowledge in labour laws.

Bernard Tay

Bernard Tay has over 20 years of experience in human resource development and management in both private and public sector experience. He has worked as a regional manager in a renowned American and Japanese global conglomerate. He has gained both local and international experience, having worked for diversified industries ranging from banking, aviation, telecommunication, education, electronics, and energy to the medical sector. He has also worked in the USA where he focused on staffing and organisational development.

Bernard has extensive experience conducting human resource management and development programmes to local and international participants from different organisations. He has acquired working knowledge and experience in developing employee handbooks, job analysis, job evaluation, job description and design, employee orientation and organisational downsizing. In addition, he has been a Senior Assessor for Singapore Quality Award and People Excellence.

Bernard graduated with a Bachelor of Arts majoring in Economics and an Upper Honours degree in Sociology from National University of Singapore (NUS) and subsequently obtained his Masters’ Degree in Education and Human Development from George Washington University, USA. He is also a certified Advanced Certificate Training and Assessment (ACTA) trainer.


Bernard Tay

Elsie Low is a HR Practitioner with over 25 years of experience. She has specific experience and strength in talent acquisition, human resource development, compensation and benefits development, payroll administration and management, talent management, employee communication and relations. She is a visionary and performance focused professional. Coupled with that, she has excellent business acumen with strong work ethics.

Elsie has worked in various multi-national and local SMEs and in different sectors such as manufacturing, electronics, construction, engineering and oil & gas. Her span of responsibility and experience are spent in various regional and leadership roles across different regions in ASEAN, Australia, China and Middle East.

Elsie graduated with a Bachelor Degree in Human Resource and a MBA in Finance. She also possesses the Certificate in Workplace Basics from Fairwork Commission Australia and an Advanced Certificate of Training and Assessment (ACTA).

She is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Bernard Tay

Adrian Wong has more than 25 years of experience as a Senior Regional HR Professional with many years of experience in diverse industries especially manufacturing, food and beverage, FMCG, Supply Chain, freight and logistics, consultancy and Information, education, financial ratings and research sectors.

Adrian has worked as the Corporate HR Director, Asia Pacific for McGraw Hill Companies, Vice-President HR for EGL Asia Pacific Holdings Company Pte Ltd, Vice-President HR International Division for Japfa International Pte Ltd, Regional HR and Quality Director, Exel Way & QSHE Director for MSAS/Exel/DHL, Personnel Manager for Motorola Electronics and General Motors.

He covers more than 12 countries in Asia Pacific from India to Japan, China and down south to New Zealand. He led HR teams in different countries reporting to him and covered the full spectrum of HR activities: talent acquisition, total rewards, training and development including change management, HR Operations and benefits for the region. His experience covers a number of Mergers and Acquisitions, takeovers, HR workforce restructuring, corporate social responsibility, HR Outsourcing, Employee communications, Industrial and Union negotiation, etc. His training experience includes Corporate Internal Trainer for Management Leadership Programs, leadership programs for First Line managers, Business Development programs, leadership transition programs.

While he was with the Supply Chain Industry, he has responsibility over Quality, Safety and Environment covering Asia pacific countries and directs ISO Quality certification programs, 1800 safety management and 1400 Environment programs for the group. He also developed the leadership management program jointly with NUS Business Management School for young leaders and covered the Exel Way launch for Asia.

Adrian is a certified DISC and DDI facilitator and was also a part time lecturer for an Australian University for its Bachelor and Masters programs (International Human Resource Management Modules) and a local Institute for its Human Resource Management, Training & Development and Strategic Management programs.

Adrian possesses a Masters of Business Administration (MBA) and a Masters of Arts in Human Development. He also possesses Diplomas in Management Consultancy, Marketing, Industrial Management, Human Resource, Quality and Production Engineering.

Adrian has successfully completed the Advanced Certificate in Training and Assessment (ACTA). He is currently one of the trainers for HRSINGAPORE's HR Certification Courses.

Administrative Details:

Scheduled Dates

• 28 August, 4, 11, 18, 25 September 2024 - Wednesdays  (Face-to-Face)  (3rd Intake)

Duration / Venue

• Five days

• 9 am to 5.30 pm

• Hotel seminar room


Certification will be awarded upon successful completion of all the modules and Competency-Based Assessments. Participants who are certified as trainers will be considered to train for HRSINGAPORE® and it's associate company.  

Course Fee

• S$ 2,725.00 w/GST (S$2,500.00) for Community/Corporate

• S$ 3,052.00 w/GST (S$2,800.00) for Non-Subscribers


Grants/Subsidies/SkillsFuture Credit are not applicable.


• Coffee & tea with snacks during the morning and afternoon breaks

• Lunch will be provided

Past Participants:

Past Participants' Comments

• "All topics were critical & very interesting!"

• "Very interesting & adequately covered."

• "Thank you! Would have loved more time for discussion & case studies. Plenty of food for thought in application to my work." - Amy Kong, MSL Singapore

• "The activities were very useful in helping in the application of the knowledge given." - Veronica Jacob, Fei Yue Community Service.

• "Everyday of training is exciting. Good rapport built with the audience. Keep up the excellent work!" - Sim Joo Peng, Changi Women's Prison/DRC

• "I think all beginners (trainers) should attend this course in order to get a better view and be confident in the things that they are pursuing." - Zulkarnien, KB Associates

• "I learnt about the listener styles of the participants so that I am more aware when conducting courses. It’s challenging I thought. Really enlightening session when the trainer shares his experiences. Really enjoyed the course" - Kenneth Goh, Adecco

• "Wonderful Presentations by All. We have improved from Day One. Especially for some, the improvements are great. It is not easy to come up with a structured plan but it helps to make the lesson objectives/purpose clearer. Hard work but worth it! " - Yee Hwee, MINDEF Centre For Management Development.

Past Participant Organisations

• ACT Training International, Adecco Personnel.

• Bank Julius Baer & Co., Bilcare Singapore.

• Centenary Bank, Changi Women's Prison/DRC.

• D'eXecutive Services - MINDEF

• Fei Yue Community Service

• KB Associates

• MSL Singapore

• Singapore Sailing Federation